Home care in Surrey

Live-in care in Surrey

If you need a little more support to stay independent, we’re ready to help. As one of the leading home care agencies in Surrey, we provide a range of live-in care services for local residents and their families. Our highly trained carers work across the county, developing lasting relationships with clients and providing tailored support to help them live life their way.

For you, this means getting the right kind of help from an expert who understands your needs. When you choose us, you get a unique care plan that focuses on your goals, your health and the things you like to do. Whether you need 24/7 long-term care in Guildford or specialised dementia care in Surrey Heath, you can rely on our expertise and our support.

What will my live-in carer do?

Your live-in carer can help with lots of things. These can range from day-to-day tasks like housework and personal care right up to assisting with complex care needs related to long-term health conditions. They’re also there to provide a listening ear, a friendly face and a bit of extra confidence to help you get out and about. Here’s a list of some of the tasks they can help with:

• Housekeeping (light chores, cooking meals, running errands etc.)
• Personal care (help with washing, grooming and toileting)
• Health care (administering medication and assisting with medical devices like stomas and catheters)
• Condition-led care (dementia care, cerebral palsy care, stroke recovery care etc.)
• Complex care (long-term care for chronic health conditions)
• Companionship (conversation, emotional support, accompanying you on trips etc.)

Why choose Novus Care for live-in care in Surrey?

We care. When you choose us, you’ll be supported by a professional care team who go above and beyond to make sure you receive high-quality care. This means:

• A rigorous recruitment and selection programme for our carers
• Regular training and refresher courses for our carers
• 24/7 support from a care management team
• Spot-checks on carers to make sure we maintain the highest standards
• Regular review sessions with families – adjusting your care to suit your changing needs

Our home care services in Surrey

Are you an unpaid carer looking for respite care in Surrey? Do you need 24/7 live-in care to help you stay independent at home? We know that every person is different. That’s why we provide flexible care services to suit all requirements.

Types of home care we provide in Surrey

Not sure which type of care you need? Our friendly team is ready to help. Please call 0800 138 4030 and we’ll put together a tailored care plan for you.

Condition-led care in Surrey

Our condition-led care is provided by highly trained local carers and is tailored to each of our clients and their individual needs. Here are some of the conditions we support:

Areas we cover

We offer tailored home care services in Surrey, as well as surrounding areas like London and Hampshire. Here are some of the Surrey towns we cover:

How much does Surrey live-in care cost?

Live-in care in Surrey starts from £1090 per week. That price covers 24/7 support for a single person. The table below should give you a rough idea of what you’ll pay in other circumstances.

Care services for people leaving hospital

It’s normal to need a bit of help readjusting after a hospital stay. As a trusted Surrey care agency, we provide hospital discharge support for patients leaving the following facilities:

• Ashford Hospital
• Ashtead Hospital
• Caterham Dene Hospital
• East Surrey Hospital, Redhill
• Epsom Hospital
• Farmfield Hospital, Horley
• Frimley Hospital
• Haslemere Community Hospital
• Milford Hospital, Godalming
• Mount Alvernia Hospital, Guildford
• Nuffield Health Guildford Hospital
• Queen Victoria Hospital, East Grinstead
• Royal Surrey County Hospital, Guildford
• The Runnymede Hospital, Chertsey
• St Peter’s Hospital, Chertsey

More support options for home care in Surrey

Our carers are there to help you with day-to-day things – including household chores, personal care and getting out and about. But they’re not the only support option available. If you or your family have questions about paying for care or need emotional or practical support, you can reach
out to these local services:

• Surrey County Council (tel: 0300 200 1005): if you need advice on paying for care, the local council should be your first port of call. They’ll explain your options and let you know if you’re eligible for financial support.
• Age UK Surrey (tel: 01483 503414): based in Milford, Age UK Surrey is the local branch of the UK’s leading age-related charity. It provides practical support for older people and those who care for them.
• Citizens Advice South West Surrey (tel: 0808 812 7087): Citizens Advice is a national charity that offers free advice on a wide range of topics. This local branch has offices in Ash, Cranleigh, Farnham, Godalming, Guildford and Haslemere.
• Citizens Advice Surrey Heath (tel: 0808 278 7936): this is the branch to contact if you live in northwest Surrey. You can call the support line, chat online or drop in to its office in Camberley.
• Action for Carers Surrey (tel: 0303 040 1234): are you an unpaid carer looking for support? Action for Carers can help you access respite care in Surrey, plus financial and practical help.
• National Autistic Society Surrey Branch (tel: 07423 435 413): this charity supports autistic people across Surrey, as well as their parents, partners and carers.
• Dementia Support East Surrey (tel: 01932 855582): run by the Alzheimer’s Society, this helpline offers advice on dementia-related topics and can point you in the right direction to access the support you need.
• Local wellbeing centres: these council-run projects provide services like drop-in sessions, exercise classes and activities for people living with dementia. You’ll find wellbeing centres in Elmbridge, Epsom, Mole Valley and Woking. Find out more here.

Surrey home care FAQs

Who provides care while my carer takes a break?
Carers must take at least 14 hours of breaks each week. A family member can cover these breaks, or – if this isn’t possible – we can provide a replacement carer at an additional cost.

What happens if my carer goes on holiday or is off sick?
In this case, we’ll guarantee another carer to take their place. This comes as part of your Surrey live-in care package and won’t incur an additional cost.

What housekeeping work can my carer help with?
Your carer can assist with light cleaning and household upkeep. That includes things like washing clothes, polishing furniture and vacuuming floors.

What jobs are carers not allowed to do?
Carers can’t do heavy chores, home improvements or DIY. And while they can help with many health care tasks, they’re not allowed to give injections or change dressings on open wounds.

Can I specify a male or female carer?
Yes. We want you to feel safe and comfortable with your live-in carer. That’s why we give you the choice of a male or female carer.

Arranging care at home in Surrey – how it works

Are you ready to trial live-in care? Do you want to know more? Get in touch with our team today on 01483 494072 or email us: [email protected]

We’ll be happy to answer your questions and talk you through your options.