About Us

About Us

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Novus Care Is A Family Run Provider For Quality Domiciliary & Live-in Care.

Our team has a passion for home care and brings a breadth of experience to the table.

We are registered with the Care Quality Commission which is the government body set up to regulate home care provision within the UK. We are also members of the UK Homecare Association and members of Hertfordshire Care Providers Association.

We pride ourselves on enhancing the quality of life of our Clients, enabling them to lead as independent a life as possible 24 hours a day 7 days a week in the comfort of their own home. We tailor each of our home care packages to the needs of the individual.

About Our Staff

We truly believe in the quality of care we provide, our rigorous recruitment policy ensures that all staff undergo a number of checks before being allowed to carry out home care duties. 

Our recruitment process entails:

  • Enhanced DBS checks
  • Reference Checks
  • Induction training including theoretical and practical training
  • Continued checks and observations

The DBS check incorporates a verification of the Safeguarding of Vulnerable Adults list provided by the Independent Safeguarding Authority.

Our thorough induction programme ensures that all employees are fully versed on the common induction standards and trained to a level that ensures they meet the Essential Standards of Quality as set out by the CQC (Care Quality Commission). We provide essential training on:

  • Safeguarding
  • Medication Awareness
  • Infection Control
  • Moving and Positioning
  • Health and Safety
  • Nutrition, Hydration and Food Safety.

We believe in investing and retaining our staff and ensure that all our carers either have achieved, or are working towards a minimum NVQ Level 2 qualification in Health and Social Care.

Our Values

Our TRUSTED Company Values

Care is at heart of our business and as a family owned company, our values sum up what guides our everyday actions – so that all our staff live and breathe them every day.

They enable us deliver an excellent service and provide quality care and support to every client, to ensure they are kept safe and supported in their own home.

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Trustful

Our belief that relationships are built on trust means that we strive each day to be
reliable, safe and responsible in how we communicate and care for our clients and
their families.

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Respectful

We pride ourselves on recognising each client’s intrinsic value, treating them with
dignity, honouring their privacy and ensuring that everything we do is centred
around them and their care needs.

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Understanding

Through having a true understanding of the individual client and their preferences,
we are able to make decisions and take action to improve the quality of their lives
through the care that we deliver to them.

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Supportive

Working in a person-centred way where each of our clients are treated as
individuals, we are adept in supporting them in the activities of daily living through
the partnership that we forge with them.

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Teamwork

By collaborating as one care team with our clients being the focus of all that we do
for them, we can contribute the best care possible through encouragement,
commitment, open communication and true cooperation.

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Enabling

By developing a clear understanding of our clients’ care needs and social
preferences, we can create a positive and effective environment where we can
enable them to achieve their daily objectives.

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Dedicated

In valuing and encouraging every member of our care team we are able to give them
the support needed to enable them to provide a dedicated, meaningful service to
our clients and their families that goes above and beyond.

Meet The Team

Emma Moyes

Emma Moyes

Head of Operations

I have been in care for most of my working life having started just after I left school. I pride myself on the fact that I have done every job in care including that of a Registered Manager. Despite having now been a manager for the last 11 years, I am still prepared to deliver care directly to ensure that no-one goes without care. I have completed my Level 5 Leadership and Management in Health & Social Care and I’m currently working towards my Level 7 qualification. I have experience in both residential and community care loving the fact that I can make a real difference to someone’s life. I oversee the day-to-day running of Novus Care striving to imbed the Novus Care Values and ethos into our care teams to ensure that we care for others in the way we would care for our own family. In my spare time, I love spending time with my family including a new puppy and making every day count.
Chris Miller

Chris Miller

Business Development Manager

As Business Development Manager I bring a wealth of expertise to the role having previously worked for an international care provider that specialises in the provision of residential care, with a particular focus on dementia care. I also recently spent 10 years with the leading national provider of Live-in Care that provides 24 hour care at home. I believe that most people would preferred to be cared for in the comfort and independence of their own home and that the care provided by Novus Care should enhance the quality of life enabling people to stay in their own homes in comfort and safety. I am keen to ensure that Novus Care is the natural choice for clients and care & health professionals alike. In my spare time I like to travel and enjoy meals out with my wife who is a chef.

Louise Barrow

Louise Barrow

Operations Manager

I have worked in care for many years, being at Novus Care for the last 3, working my way up from part time carer to registered manager and now on to operations manager. I had previously worked in construction but fell into care and, in doing so, found my calling.  I’ve held varied roles which have helped me become the manager I am today, with experience in working with multi-faceted teams, managing across different regions and working with health professionals across many boroughs. I am passionate about the care delivered to our service users. In my spare time I love spending time with my children and family.
Tania Ballard

Tania Ballard

Operations Manager

Over 30 years, I have performed every role within a care setting including that of a Registered Manager for 5 years; this has given me a vast experience of care and a profound understanding of diversity. I am deeply passionate about my role and have always believed that we should provide the same quality of care and support that we would expect for someone in our own family. The best care involves teamwork which is why it is important to include relatives as well as carers in the delivery of a person’s care. I spend my spare time walking my two lovely dogs and enjoying the company of good friends.
Rebecca Burrows

Rebecca Burrows

Care Manager

I have over 29 years of care experience, starting my career as a care assistant in a Hospice in Ireland. I have held a variety of positions in Novus Care, and am currently in post as Care Manager working to support all branches. I am proud to work for a company that supports the growth and development of its staff and have been happy to see the progression of many people’s careers whilst working at Novus, including my own. Family is extremely important to me along with my love of animals.
Amy Cubria

Amy Cubria

Registered Manager Watford

I have worked in care for over 10 years and 8 of those have been with Novus Care. Throughout my time with Novus I have worked in different positions and in different locations. I hold a Level 5 in Leadership and Management and Level 3 in Education and Training. I pride myself on providing a good service, supporting my team but also working with the wider company to help us achieve our goals. I am proud to have worked with Novus and be part of the journey that has made it the company it is today. Outside of work I love to travel, spend time with my friends and my cat!

Jenny North

Jenny North

Registered Manager - Cranleigh

I have been working in care for 37 years, completing several training programmes in care and management along the way. In 1993 I moved into Dom Care, developing a specialised service for people with Dementia, then managing a service for people with Learning Difficulties supporting clients to live as independently as possible. I love to spend my free time with my 3 Grandchildren who keep me busy or meet up with friends for the weekend.

Elizabeth Arnold

Elizabeth Arnold

Registered Manager – Canvey

Whilst my career background is in banking and hospitality, all this changed during the covid pandemic when I volunteered with the NHS and through that was offered a job as an office manager in a GP surgery and then as a Registered Manager with a Suffolk based assisted living care company. I am proud to be working for Novus Care as the Registered Manager of the Canvey branch and am passionate about the people and team that I care for and manage. I am now working towards my QCF Level 5 in Leadership & Management. In my spare time, I enjoy going to the gym and spending time with my young family.
Laura Andersen

Laura Andersen

Registered Manager – Wickford

My friend introduced me to care thinking I would be good at it well that was many moons ago. I have since manage to progress through my NVQ Level 2, 3 and 4 and complete my level 5 in Leadership and Management.  I can truly say I love caring it brings out the best in me as a person and can’t see me ever being in a different environment. I have now found my home with Novus care as Registered Manager along with the perfect team.  There is nothing we can’t achieve!

Amy Brown

Amy Brown

Registered Manager – Godalming

I was a first responder trainer for many years before delivering training in both community care and care homes. I joined Novus Care in 2021 as the Surrey Trainer, a job that I have absolutely loved in that I have been able to provide our lovely carers with the training and skills needed to deliver the very best care to our Service Users. I feel very privileged and excited to now be the Manager of our Godalming branch where I have been well supported and encouraged by my fellow managers across the Novus group. I like to spend my spare time with my husband and two children.
Hanna Booth

Hanna Booth

Manager – Live-in Care

Before joining Novus Care as a Co-ordinator of our Live-in Care Service, I have had experience in other care settings and now, as Registered Manager, I continue to be passionate about my role and am currently working towards completing my QCF Level 5 in Leadership & Management. I take pride in making sure our clients are happy, safe and that their care needs are being met within their own home. I also ensure that our carers are content within their placement and are being supported by the Live-in team. Outside of work, I love to spend quality time with my family and friends.

Jacqueline Harman

Jacqueline Harman

Training & Development Manager

I have worked in care for the past 20 years.  In 2012 I found my calling when I became a moving and handling trainer.  In 2017 I completed my Level 3 in Training and Education. I train on the Care Certificate and all the other training programs essential to Health and Social Care.  I joined Novus in 2018 who have encouraged and supported me in my goals.  I take pride and am passionate about passing on skills and knowledge to new and existing staff members that allows us to provide the best possible standard of care.
Annie Ife

Annie Ife

Recruitment Manager

I have worked in care for over nine years with six of those with Novus Care during which time I have worked as both a carer and one of the office support team, completing my NVQ Levels 2 & 3. I chose a rewarding career in care as I wanted to make a difference to the lives of other people. Novus is a very friendly, family run company that understands its people and makes us feel valued. As Recruitment Manager, I get immense satisfaction in employing great people and helping them develop their careers and achieve their goals. I enjoy baking and spending time with my family.