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Novus Care Is A Family Run Provider For Quality Domiciliary & Live-in Care.

Our team has a passion for home care and brings a breadth of experience to the table.

We are registered with the Care Quality Commission which is the government body set up to regulate home care provision within the UK. We are also members of the UK Homecare Association and members of Hertfordshire Care Providers Association.

We pride ourselves on enhancing the quality of life of our Clients, enabling them to lead as independent a life as possible 24 hours a day 7 days a week in the comfort of their own home. We tailor each of our home care packages to the needs of the individual.

About Our Staff

We truly believe in the quality of care we provide, our rigorous recruitment policy ensures that all staff undergo a number of checks before being allowed to carry out home care duties. 

Our recruitment process entails:

  • Enhanced DBS checks
  • Reference Checks
  • Induction training including theoretical and practical training
  • Continued checks and observations

The DBS check incorporates a verification of the Safeguarding of Vulnerable Adults list provided by the Independent Safeguarding Authority.

Our thorough induction programme ensures that all employees are fully versed on the common induction standards and trained to a level that ensures they meet the Essential Standards of Quality as set out by the CQC (Care Quality Commission). We provide essential training on:

  • Safeguarding
  • Medication Awareness
  • Infection Control
  • Moving and Positioning
  • Health and Safety
  • Nutrition, Hydration and Food Safety.

We believe in investing and retaining our staff and ensure that all our carers either have achieved, or are working towards a minimum NVQ Level 2 qualification in Health and Social Care.

We Look To Upholding The Following Values

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Embrace the diversity of our service users and respect their values.
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Preserve the dignity and uphold the privacy of the people that utilise our services.
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Enable independent living and promote the involvement of people in establishing their own care packages.
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Respect the beliefs and values of people using our services as well as those of their families.
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Provide support for you and your families, ensuring everyone understands and is happy with the care plan.

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Enable independent living and promote the involvement of people in establishing their own care packages.

Meet The Team

Emma Moyes

Emma Moyes

Head of Operations

I started my career in care seven years ago initially working as a carer and then working my way up to Registered Manager. I have managed community care and  residential care, and have completed my Level 5 Leadership and Management in H & SC. I manage the day to day running of the business, ensuring that we deliver care to a high standard is at the heart of our organisation. I am currently working on my Level 7 in H & SC and strive to imbed Novus Care’s values and ethos in staff to ensure we care for others in the way we would for our own family. I enjoy making our staff feel supported and empowered to fulfil their roles to the best of their abilities. In my spare time I love spending time with family and making each day count.
Louise Barrow

Louise Barrow

Operations Manager

I have worked in care for many years, being at Novus Care for the last 3, working my way up from part time carer to registered manager and now on to operations manager. I had previously worked in construction but fell into care and, in doing so, found my calling.  I’ve held varied roles which have helped me become the manager I am today, with experience in working with multi-faceted teams, managing across different regions and working with health professionals across many boroughs. I am passionate about the care delivered to our service users. In my spare time I love spending time with my children and family.
Rebecca Burrows

Rebecca Burrows

Care Manager

I have over 29 years of care experience, starting my career as a care assistant in a Hospice in Ireland. I have held a variety of positions in Novus Care, and am currently in post as Care Manager working to support all branches. I am proud to work for a company that supports the growth and development of its staff and have been happy to see the progression of many people’s careers whilst working at Novus, including my own. Family is extremely important to me along with my love of animals.
Kirsty Alvis

Kirsty Alvis

Registered Manager – Canvey

I have worked in Care for over 9 years. I joined Novus in 2018 and throughout my time here I have been Lucky enough to work my way up completing many different job roles. I am grateful for the opportunity to progress with Novus Care and have worked in many of our offices. I am currently working towards my Level 5 in Leadership and management. I have also completed my Level 3 award in education and training. I am very passionate about my job and take pride in ensuring that our service users feel safe within our care.

01268 698660

Matthew North

Matthew North

Registered Manager – Godalming & Live in

I have been working in care since 2005 when I started working with adults with learning difficulties and then onto domiciliary care as a both as a care worker and then a manager. I started managing care services in 2012 and joined Novus in 2020 as part of their Live-in team and recently the combined Godalming and Live-In Service. Care has always been a big part of my life as and even as a child, I was always around my mother’s place of work. Outside of work, my time is spent with my family and our, not so little, pug.

01483 351220

Laura Andersen

Laura Andersen

Registered Manager – Wickford

My friend introduced me to care thinking I would be good at it well that was many moons ago. I have since manage to progress through my NVQ 2.3 ,4 and complete my level 5 in Leadership and Management.  I can truly say I love caring it brings out the best in me as a person and can’t see me ever being in a different environment. I have now found my home with Novus care as Registered Manager along with the perfect team.  There is nothing we can’t achieve!

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01268 698660

01483 351220

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Jenny North

Jenny North

Registered Manager - Cranleigh

I have been working in care for 37 years, completing several training programmes in care and management along the way. In 1993 I moved into Dom Care, developing a specialised service for people with Dementia, then managing a service for people with Learning Difficulties supporting clients to live as independently as possible. I love to spend my free time with my 3 Grandchildren who keep me busy or meet up with friends for the weekend.

01483 548777

Jacqueline Harman

Jacqueline Harman

Training & Development Manager

I have worked in care for the past 20 years.  In 2012 I found my calling when I became a moving and handling trainer.  In 2017 I completed my Level 3 in Training and Education. I train on the Care Certificate and all the other training programs essential to Health and Social Care.  I joined Novus in 2018 who have encouraged and supported me in my goals.  I take pride and am passionate about passing on skills and knowledge to new and existing staff members that allows us to provide the best possible standard of care.

01483 548777