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About Us

Novus Care Is A Family Run Provider For Quality Domiciliary & Live-in Care.

Our team has a passion for home care and brings a breadth of experience to the table.

We are registered with the Care Quality Commission which is the government body set up to regulate home care provision within the UK. We are also members of the UK Homecare Association and members of Hertfordshire Care Providers Association.

We pride ourselves on enhancing the quality of life of our Clients, enabling them to lead as independent a life as possible 24 hours a day 7 days a week in the comfort of their own home. We tailor each of our home care packages to the needs of the individual.

About Our Staff

We truly believe in the quality of care we provide, our rigorous recruitment policy ensures that all staff undergo a number of checks before being allowed to carry out home care duties. 

Our recruitment process entails:

  • Enhanced DBS checks
  • Reference Checks
  • Induction training including theoretical and practical training
  • Continued checks and observations

The DBS check incorporates a verification of the Safeguarding of Vulnerable Adults list provided by the Independent Safeguarding Authority.

Our thorough induction programme ensures that all employees are fully versed on the common induction standards and trained to a level that ensures they meet the Essential Standards of Quality as set out by the CQC (Care Quality Commission). We provide essential training on:

  • Safeguarding
  • Medication Awareness
  • Infection Control
  • Moving and Positioning
  • Health and Safety
  • Nutrition, Hydration and Food Safety.

We believe in investing and retaining our staff and ensure that all our carers either have achieved, or are working towards a minimum NVQ Level 2 qualification in Health and Social Care.

We Look To Upholding The Following Values

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Embrace the diversity of our service users and respect their values.
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Preserve the dignity and uphold the privacy of the people that utilise our services.
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Enable independent living and promote the involvement of people in establishing their own care packages.
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Respect the beliefs and values of people using our services as well as those of their families.
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Provide support for you and your families, ensuring everyone understands and is happy with the care plan.

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Enable independent living and promote the involvement of people in establishing their own care packages.

Meet The Team

Rebecca Burrows

Rebecca Burrows

Operations Manager

I have over 29 years of care experience, starting my career as a care assistant in a Hospice in Ireland, to working my way up within in Novus Care to Operations Manager. I achieved my Registered Managers Award in 2004 and my Level 4 in Care in 2005, all of which has enabled me to provide a strong support network and guidance to all office staff. Family is extremely important to me along with my love of animals especially Yorkshire terriers.

Emma Dymock

Emma Dymock

Operations Manager

I started my career in care six years ago as a carer, working my way up to registered manager. I have managed Community care as well as residential care, and have completed my Level 5 Leadership and management in health and social care. I manage the day to day running of the business, ensuring the care delivered is to a high standard meeting all CQC regulations. In my spare time I love to eat out and spend time with my family.
Jenny North

Jenny North

Registered Manager - Cranleigh

I have been working in care for 37 years, completing several training programmes in care and management along the way. In 1993 I moved into Dom Care, developing a specialised service for people with Dementia, then managing a service for people with Learning Difficulties supporting clients to live as independently as possible. I love to spend my free time with my 3 Grandchildren who keep me busy or meet up with friends for the weekend.

01483 548777

Louise Barrow

Louise Barrow

Registered Manager - Canvey Island

I have worked in care for many years, being at Novus Care for the last 3, working my way up from part time carer to registered manager. I’ve had varied roles which has helped me become the manager I am today, with experience in care co-ordination, supervisor and deputy manager, helping me build up a strong team with many long standing members. In my spare time I love spending time with my friends and family.

01268 698660

Debra Goodman

Debra Goodman

Registered Manager - Godalming

I have been in the Care Industry for over 9 years completing various care qualifications including: CQF Level 2 & 3, Level 5 in Management and Train the Trainer in Medication. My staff are incredible and I take great pride in developing them, and my Service Users and all my staff are part of that family. I also have a large family outside of work to keep me busy, and my partner and I like going to stately homes, museums or relaxing at home watching TV.

01483 351220

Kerry Poulter

Kerry Poulter

Registered Manager - Watford

I have been in the care industry for nearly 7 years, and have gained my Level 5 in Leadership and Management, I also hold a City & Guilds in Dementia Living In My World. I believe in being happy and endeavour to keep my staff happy, this enables us to make sure our Service Users are also happy and are receiving the highest standard of care. In my spare time I enjoy listening to various types of music and I am a lover of karaoke.

01923 252 401

Sharon Fielder

Sharon Fielder

Registered Manager - Reading

I am a local Reading girl who has worked in care since 1991, and managed domiciliary care services since 2003. I’m passionate about delivering quality care and developing relationships with professionals, allowing us to build awareness and trust . I have a loyal team who ensure every person receives the highest standard of care. In my spare time I enjoy swimming and creating things with arts & crafts or unwind listening to music.

0118 986 3406

Amy Cubria

Amy Cubria

Live-in Manager

I started as a Care Worker over 7 years ago, working my way up to from Carer, Registered Manager to develop Novus Care Live-in. I have completed my level 5 in Leadership and Management for Health and Social Care. I’m keen to support and mentor staff and to ensure that they understand the importance of the Novus Care ethos. I like to exercise and go to the gym regularly and love spending time with my partner seeing the world.

01923 252401

Samantha Bellinger

Samantha Bellinger

Marketing Manager

I have worked in marketing for the last 12 years, graduating in 2007 and going on to become CIM qualified. I started as a Marketing Analyst, then on to executive and Manager, working my way up to Marketing and Social Media Manager at Novus Care. I specialise in creating strategies, campaigns, websites, marketing material and media channels. In my spare time I like to go to the gym and spend time with my family and friends.

01268 698 660

Leanne Barnard

Leanne Barnard

Recruitment Manager

I have previously recruited for the UK’s largest care provider, as well as a residential care for Adults with learning disabilities and mental health needs. I have a passion for Social care and recruiting great staff, and understand the importance and value of the service we provide and am passionate about the need to recruit the right people for the right roles. In my spare time I love taking part in Yoga, and listening to music.

01268 698 660