Novus Care Is A Family Run Provider For Quality Domiciliary & Live-in Care.
Our team has a passion for home care and brings a breadth of experience to the table.
We are registered with the Care Quality Commission which is the government body set up to regulate home care provision within the UK. We are also members of the UK Homecare Association and members of Hertfordshire Care Providers Association.
We pride ourselves on enhancing the quality of life of our Clients, enabling them to lead as independent a life as possible 24 hours a day 7 days a week in the comfort of their own home. We tailor each of our home care packages to the needs of the individual.
About Our Staff
We truly believe in the quality of care we provide, our rigorous recruitment policy ensures that all staff undergo a number of checks before being allowed to carry out home care duties.
Our recruitment process entails:
- Enhanced DBS checks
- Reference Checks
- Induction training including theoretical and practical training
- Continued checks and observations
The DBS check incorporates a verification of the Safeguarding of Vulnerable Adults list provided by the Independent Safeguarding Authority.
Our thorough induction programme ensures that all employees are fully versed on the common induction standards and trained to a level that ensures they meet the Essential Standards of Quality as set out by the CQC (Care Quality Commission). We provide essential training on:
- Medication Awareness
- Infection Control
- Moving and Positioning
- Health and Safety
- Nutrition, Hydration and Food Safety.
We believe in investing and retaining our staff and ensure that all our carers either have achieved, or are working towards a minimum NVQ Level 2 qualification in Health and Social Care.
Our TRUSTED Company Values
Care is at heart of our business and as a family owned company, our values sum up what guides our everyday actions – so that all our staff live and breathe them every day.
They enable us deliver an excellent service and provide quality care and support to every client, to ensure they are kept safe and supported in their own home.
Our belief that relationships are built on trust means that we strive each day to be
reliable, safe and responsible in how we communicate and care for our clients and
We pride ourselves on recognising each client’s intrinsic value, treating them with
dignity, honouring their privacy and ensuring that everything we do is centred
around them and their care needs.
Through having a true understanding of the individual client and their preferences,
we are able to make decisions and take action to improve the quality of their lives
through the care that we deliver to them.
Working in a person-centred way where each of our clients are treated as
individuals, we are adept in supporting them in the activities of daily living through
the partnership that we forge with them.
By collaborating as one care team with our clients being the focus of all that we do
for them, we can contribute the best care possible through encouragement,
commitment, open communication and true cooperation.
By developing a clear understanding of our clients’ care needs and social
preferences, we can create a positive and effective environment where we can
enable them to achieve their daily objectives.
In valuing and encouraging every member of our care team we are able to give them
the support needed to enable them to provide a dedicated, meaningful service to
our clients and their families that goes above and beyond.
Meet The Team
Head of Operations
Registered Manager Watford
I have worked in care for over 10 years and 8 of those have been with Novus Care. Throughout my time with Novus I have worked in different positions and in different locations. I hold a Level 5 in Leadership and Management and Level 3 in Education and Training. I pride myself on providing a good service, supporting my team but also working with the wider company to help us achieve our goals. I am proud to have worked with Novus and be part of the journey that has made it the company it is today. Outside of work I love to travel, spend time with my friends and my cat!
Registered Manager - Cranleigh
I have been working in care for 37 years, completing several training programmes in care and management along the way. In 1993 I moved into Dom Care, developing a specialised service for people with Dementia, then managing a service for people with Learning Difficulties supporting clients to live as independently as possible. I love to spend my free time with my 3 Grandchildren who keep me busy or meet up with friends for the weekend.
Registered Manager – Canvey
Registered Manager – Wickford
My friend introduced me to care thinking I would be good at it well that was many moons ago. I have since manage to progress through my NVQ Level 2, 3 and 4 and complete my level 5 in Leadership and Management. I can truly say I love caring it brings out the best in me as a person and can’t see me ever being in a different environment. I have now found my home with Novus care as Registered Manager along with the perfect team. There is nothing we can’t achieve!
Registered Manager – Godalming
Manager – Live-in Care
Before joining Novus Care as a Co-ordinator of our Live-in Care Service, I have had experience in other care settings and now, as Registered Manager, I continue to be passionate about my role and am currently working towards completing my QCF Level 5 in Leadership & Management. I take pride in making sure our clients are happy, safe and that their care needs are being met within their own home. I also ensure that our carers are content within their placement and are being supported by the Live-in team. Outside of work, I love to spend quality time with my family and friends.
Training & Development Manager
I have worked in care for over nine years with six of those with Novus Care during which time I have worked as both a carer and one of the office support team, completing my NVQ Levels 2 & 3. I chose a rewarding career in care as I wanted to make a difference to the lives of other people. Novus is a very friendly, family run company that understands its people and makes us feel valued. As Recruitment Manager, I get immense satisfaction in employing great people and helping them develop their careers and achieve their goals. I enjoy baking and spending time with my family.