We’re Committed to Delivering the Highest Standard of Domiciliary & Live-in Care at home.
We are registered and regulated by the Care Quality Commission which is the government body set up to regulate home care provision within the UK and are routinely checked through unannounced visits. During these checks, the CQC talk to our staff, clients and their families to ensure our care agency is providing the highest level of care in the home. Therefore with regulation, you have peace of mind as we have to adhere to strict regulatory standards and independent checks about the care we provide and the carers we recruit. We take home care extremely seriously unlike a number of home care providers who operate as introductory agencies, and are not regulated at all.
We are also members of the UK Homecare Association and members of Hertfordshire Care Providers Association.
We pride ourselves on enhancing the quality of life of our clients, enabling them to lead as independent a life as possible 24 hours a day 7 days a week in the comfort of their own home. We tailor each of our home care packages to the needs of the individual.
Why Choose Novus Care?
We are still a family run business with family values at heart and we take pride in the care we provide. We are proud to be recognised as a care agency that truly cares and have built our reputation on the quality of care we provide in the home. We ensure the standard of care we provide is what we would want for our own families. As a nationwide home care provider, we’ve been supporting people to live independent lives in the comfort of their own homes for over 10 years and our team is hugely experienced in providing person-centred care at home to older people and adults living with a variety of health needs.
We work closely with organisations who provide a range of innovative solutions to enable people to live independently at home from technological developments in the home to training and developing all our employees.
At Novus Care we empower clients to live life their way. We truly believe care in the home can promote quality of life and well-being.
Expertly Trained Carers
Our thorough induction programme ensures that all employees are fully versed on the common induction standards and trained to a level that ensures they meet the Essential Standards of Quality as set out by the CQC (Care Quality Commission). We believe in investing and retaining our staff and ensure that all our carers either have achieved, or are working towards a minimum NVQ Level 2 qualification in Health and Social Care.
We provide essential training on:
• Medication Awareness
• Infection Control
• Moving and Positioning
• Health and Safety
• Nutrition, Hydration and Food Safety
Ongoing Bespoke Training
From induction through to placement, our carers are constantly developing new skills. As well as offering every person the job satisfaction they need, we also invest in a whole range of bespoke training courses year after year, ensuring all our staff find the personal development they are looking for.
A Fully Regulated Service
We directly recruit, train and manage all of our carers, rather than acting as an introductory agency. This means that you do not have to worry about pay, training, police checks, references, or safeguarding clearances. This is also crucial when a carer is unable to work because of an illness for example. As their employer, we can guarantee you’ll never be left without a carer as a replacement is always sent immediately.
To ensure their training is up-to-date and they are providing the highest quality of care, all our carers are managed by a team of local managers and mentors who undergo regular appraisals, meetings and spot checks to ensure they are meeting all of your requirements.
A Care Agency you can Trust
When you’re choosing care for a loved one, you need to trust the quality of care being provided in the home. At Novus Care, we have over 14 years experience of delivering high quality care in the home and we provide families peace of mind by providing 24/7 access to advice and support and guarantee you’ll never be left without a carer.Get In Touch
Meet the senior management team
About our Staff
We truly believe in the quality of care we provide, our rigorous recruitment policy ensures that all staff undergo a number of checks before being allowed to carry out home care duties.
Our recruitment process entails:
- Enhanced DBS checks
- Reference Checks
- Induction training including theoretical and practical training
- Continued checks and observations
The DBS check incorporates a verification of the Safeguarding of Vulnerable Adults list provided by the Independent Safeguarding Authority.
Our thorough induction programme ensures that all employees are fully versed on the common induction standards and trained to a level that ensures they meet the Essential Standards of Quality as set out by the CQC (Care Quality Commission). We provide essential training on:
- Medication Awareness
- Infection Control
- Moving and Positioning
- Health and Safety
- Nutrition, Hydration and Food Safety.
We believe in investing and retaining our staff and ensure that all our carers either have achieved, or are working towards a minimum NVQ Level 2 qualification in Health and Social Care.
Our TRUSTED Company Values
Care is at heart of our business and as a family owned company, our values sum up what guides our everyday actions – so that all our staff live and breathe them every day.
They enable us deliver an excellent service and provide quality care and support to every client, to ensure they are kept safe and supported in their own home.