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Looking for Care? Call 0800 138 4030

Frequently Asked Questions

We’ve compiled a list of questions and answers below from people who have been in the same position as you; to help you make the best choice when enlisting your care.

If you’d just like to find out more, or talk through your options, we’ll be happy to help.
Give us a call on 01923 252 401 or drop us a line using our online contact form.

What are your office hours?

Our office hours are 9am – 5pm Monday to Friday.

However there is always someone on call outside of these hours to provide assistance in case of emergency.

Just go to contact us to find how out who to call.

Yes we employ and are responsible for all of our care workers directly, we are not a franchise but a family run business who like to treat its employees and clients like family.

We will always try to find the best match for your individual requirements, and if for any reason you do not gel with the care worker allocated to you we will always do our best to find an alternative for you.

For live-in care clients, you will have a main care worker with a secondary care worker to provide cover if your main care worker is on holiday.

We will do our upmost to ensure you always have the same two people.

For domiciliary care we endeavour to provide a consistent rota of care workers, however this may consist of several care workers depending on the times and frequency of your calls.

Due to health and safety regulations we are not able to undertake the following tasks:

  • Cut toenails
  • Lift clients not able to weight bear unaided
  • Remove / replace urinary catheters
  • Manually break medication pills in half / quarters
  • Carry out skin prick tests for diabetes
  • Any invasive procedures

Yes, as well as being registered with the Care Quality Commission (CQC) we are also member of the United Home Care Association (UKHCA) and Hertfordshire Care Providers Association (HCPA). Our most recent CQC reports can be seen by visiting www.cqc.org.uk

Yes absolutely, we encourage all of our service users to go out as much as they would like and our care workers are happy to accompany and assist you. Prior to a care worker taking you out we will undertake a risk assessment to ensure that there are no health and safety risks that would pose a threat to you or our care workers.

We take pride in the standards we have when employing our staff. They are rigorously vetted with a DBS check, along with the request 2 for professional references and one charter reference. We also continual update training and self-development for our carers.

Our service is available 365 days a year, even on Christmas Day if required, we work around your needs.

A standard package of care can be implemented within 48 hours, after the correct assessments and support plans have been implemented. However on the odd occasion an emergency care plan may be required and we can provide care the same day, and the assessments will take place within 2 days of the plan starting.

Our carers can visit anything from 30 minutes to several hours, and range from daily to weekly – we will visit as much as you require. Live-in carers are available around the clock 24 hours a day.

A standard package of care can be implemented within 48 hours, after the correct assessments and support plans have been implemented. However on the odd occasion an emergency care plan may be required and we can provide care the same day, and the assessments will take place within 2 days of the plan starting.

Arrange home care for a loved one

We understand choosing to have care delivered in your own home can be a daunting task and that’s why we are here to guide you through the process, every step of the way.

Step 1

Call our care team on 0800 138 4030 or email: [email protected] to discuss your requirements

Step 2

We’ll arrange a free face-to-face home care assessment with an experienced local Care Manager

Step 3

We will create a unique support and care plan tailored to your needs

Step 4

We will help match you with a carefully selected carer that meets your personal needs

Step 1

Call 0800 138 4030 or email: [email protected] to discuss your requirements

Step 2

We’ll arrange a free face-to-face home care assessment with an experienced local Care Manager

Step 3

We will create a unique support and care plan tailored to your needs

Step 4

We will help match you with a carefully selected carer that meets your personal needs

Care you can trust

We are committed to investing in systems, training and procedures to ensure that we are able to deliver a superior level of service which is timely and reliable.

In addition to first class carers we have a strong home care management team in place which is dedicated to ensuring that all of our clients and their families are happy with the service being provided.

Why choose Novus Care?

Schedule a free assessment

Get in touch to speak with our care team about your ideal care plan.