A live in care agency you can trust
Novus Care is a family run live in care agency you can trust. We have been providing live in home care for over a decade and as a live in care agency built on a foundation of family values, we treat each and every one of our clients as a member of our own family. We can provide live in care in every town and village across England.
We are committed to providing unique and personalised live in care, providing clients with safety and independence and giving families’ complete peace of mind. Our live in care services are fully managed and regulated by the Care Quality Commission overseen by experienced local live in care managers. We pride ourselves on enhancing the quality of life of our clients, enabling them to lead as independent a life as possible in the comfort of their own home with the support of a professional live in carer.
What is live in care?
But what is live in care? Our live in care service enables you or a loved one living with a variety of health care needs to remain in the comfort of your own home with the care and support of an around the-clock, live in carer.
From general housekeeping, meal preparation and companionship through to personal care and more complex needs, Novus Care can help. We have a wonderfully devoted live in care team ready and waiting to listen and understand your requirements so that we can provide you with the most excellent live-in care.
What do live in carers do?
What do live-in carers do is a question we are asked frequently. At Novus Care we truly believe in the quality of live-in care we provide. Our highly experienced live-in carers are there to assist with personal care, helping with mobility, administering medication, housework, hoisting and even caring for a pet. Our live in care service can support a wide variety of care conditions at home including complex care.
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Frequently asked questions about live in care
What does a live-in carer do?
A live-in carer will move in to your home and is there to provide 1-2-1 care and to enable you or your loved one to continue living in their own home with the support of a professional live in carer. They are there to assist with personal care, medication, household tasks and complex care.
What care conditions can you support?
Our carers are able to support those age 18+ living with a variety of care conditions including complex care. These conditions include: alzheimer’s and dementia, stroke, multiple-sclerosis, brain injuries, cerebral palsy, motor neurone disease and spinal injuries.
What housekeeping duties will my carer be able to help with?
A live-in carer will help with light housework which includes vacuuming, polishing, mopping floors and washing clothes.
What are carers not allowed to do?
Carers are not permitted to change dressings on open wounds or administer injections. These are carried out by the District Nurse. They cannot do home improvements or DIY.
Do carers need their own room?
A live-in carer needs their own bedroom with a minimum of a single bed with a wardrobe or chest of drawers. Your live-in carer will be happy to share all other facilities.
What if I don’t get on with my carer?
Before we place a carer with you, we’ll ask you about the sort of person you get on well with, as it’s important that your chosen carer shares common interests and has a similar outlook on life. We will then match you up with a compatible carer. If you are unhappy, we will organise a change of carer.
How long will a carer stay with me?
A live-in carer on average works for approximately 3-6 weeks at a time before taking a break of 1-2 weeks, in which time we will send a replacement carer to cover.
What happens if my carer is sick or goes on holiday?
Once your Live-in Care package is in place then we will guarantee cover. We’ll arrange a replacement carer immediately until they are either well or return from their holiday.
Will my carer take care of my pet?
As long as you have stipulated this is a support requirement in your original care and support plan, then yes – we will ensure your carer is an animal lover who will be able to take care of your pet.
How will my care be managed?
We will designate a Care Manager who is responsible for the ongoing supervision of the care and support you receive. All our carers undergo routine observations, assessments and spot checks to ensure you are receiving the highest quality care.
When do carers have breaks?
In order to comply with employment law regulations, your carer is entitled to 14 hours of breaks per week. This is usually split in to two hours each day, or a few afternoons a week.
Who will cover these breaks?
If a family member or friend is unable to cover these breaks then another carer would be introduced to cover for the short break at an additional cost.
Will my live-in carer drive?
Some of our live-in carers are drivers – however if you would like your live-in carer to use your own care, you’ll need to arrange for them to be insured under your own policy at your own cost.
Can I have a male carer?
Absolutely. Taking into consideration personal care duties and the sort of person you would like takes priority.
Can I have a female carer?
Yes. To ensure you maintain your dignity and feel comfortable with your carer then you can specify you would prefer a female carer.
Have the carers undergone a DBS check?
Yes. All staff undergo a number of checks before being allowed to carry out home care duties. We check with the police and safeguarding authorities and make sure you are safe.
Why choose live in care?
It’s no wonder people are happier and more content when they are cared for from the comfort of their home, after all home is where the heart is. Studies have shown that we feel most comfortable when we are in our home environment and surrounded by those we love and things that we cherish.