“All the girls are lovely. They are helpful, caring and cannot do enough for dad. They engage in conversation with him and have a laugh whilst putting his welfare and dignity to the forefront. We have complained about other care companies. But Novus Care should feel proud of their staff they send out to care for people.”
Donna D (Daughter of Client)
“Novus Care looks after my dad he has dementia as well as other health problems. We have been with them for over a year now, there are good and bad the manager will sort out any problems that we have, and help us with getting things for my dad to make his life easier. Most of the carers are caring and know what they are doing. Communication between carers and office is not always good, so I have a notebook to leave messages between me and the carers which makes it easier. I do not mind the girls contacting me if there is a problem with dad. I did have an issue a little while ago with having 16 different carers in over a 2 week period, my dad was getting confused, and each carer has their own routine so his routine kept changing, but that is being sorted out now. Overall I am pleased with the care my dad receives, and the girls are friendly and caring, also they do an end of life plan, that will be really helpful, as my dad wants to die at home, I would recommend them to anyone.”
T W (Daughter of Client)
Mr Shaw has had carers over the years and finds your carers the most thorough and are prepared to do any other small tasks if asked to. In all, the best company in Essex
MRS M Shaw (Wife of client)
I would like you to pass on my thanks to all carers who have looked after Dee during her illness. Everyone has been brilliant. Thank you from Dee and myself.
B.Raven (Husband of client)