What Our Clients Say…

John’s live-in care story

“Live in care is the best decision I have made and I would highly recommend it”

John is 91 years old and was born in St Austell in Cornwall and has been receiving live in care from us since May 2021. He still lives in Cornwall and went to Truro cathedral school until he was 15. After leaving school he served in the national service for 3 years and had an illustrious career in insurance in Bristol. After meeting his wife Jeanette, they moved back to Cornwall and raised a family together and now have 3 grandchildren who he adores. They used to love spending time in Italy as one of his sons married an Italian lady.

John is living with Cellulitis, Acute Gastrointestinal bleeding, Atrial Fibrillation, Idiopathic Hypertrophic Osteoarthropathy and needs around the clock care and support. However, John didn’t want to go into a care home – he wanted to remain at home.

After looking at various care agencies on the internet – his daughter Jo, found Novus Care as was immediately impressed. Although John’s family were naturally cautious about having a ‘stranger’ living in their dad’s home, after meeting with a local care manager, their fears were lifted as they described the process and how live in care works. Our care manager explained how they were regulated by the Care Quality Commission and are regularly inspected and all their carers go through a robust recruitment and assessment process which included rigorous police checks.

John’s daughter Jo explained his medical needs and how John required help on a daily basis with personal care, meal preparation, attending doctors and hospital appointments. After a care assessment, we matched John with Sonia, who was highly experienced in providing care and support. She immediately made a huge difference to John’s life.

John says. “If you are unsure whether Live in care is the right option – then just do it, it’s the best thing I have ever done. I appreciate all the help I get and it’s nice to feel someone is here with me to help when I need. It reassures my family too”

Glenys’s Story

“If you need some help, you can’t do any better than having a live-in carer to support you”.

Glenys is 84 and lives on her own in Guildford Surrey. Unfortunately last year she had a fall and fractured her hip. Amanda, her daughter was concerned how her mum would cope at home on her own. She also recognised that following discharge from hospital her mobility would be restricted and she would need someone to be there for her full-time whilst she recovered.

Amanda was naturally worried about having someone living full-time in her mum’s home. Glenys very much values her independence and wanted a carer who would understand her care needs, respect her privacy and allow her to recover at her own pace.

Amanda had been using our domiciliary care team to provide visits during the day and Glenys was impressed with the quality of care and the Carers provided. She was delighted to discover we could also provide live-in carers too.

Our care manager met with Glenys and Amanda who discussed and talked about the level of care required and what Glenys needed, such as what food she liked, her interests and the type of Carer she was looking for. This helped us to find Susan, one of our live-in carers who has fit perfectly into Glenys’s life.

Susan, enabled Glenys to retain her independence…all in the comfort of her own home.

Glenys says “Susan, was absolutely wonderful and I could not have asked for better carer. Susan knows things before they even need to be done. The house is so clean and tidy and I really enjoy our chats about our differences enabling me to learn more. The atmosphere is so pleasant and I’m loving the company.”

Glenys with the support of Susan, has made a full recovery and would happily recommend Novus Care to friends and family. She says… “If you need some help, you can’t do any better than having a live-in carer to support you”.

Ernest’s Story…

“Such wonderful Carers. I really would not be able to cope without them”

Ernest is 87 years old, a very cheerful, bubbly man and lives alone in a one-bedroom flat in Chelmsford he moved into a couple of years ago after his beloved wife Hilary sadly passed away.

Ernest was born and raised in Canvey Island and was passionate about flying. In 1952 at the age of 17 he signed up for eight years in the royal air force. He was absolutely thrilled that he had been accepted.

2 years later, Ernest was involved in a plane crash. He went unnoticed for two days and managed to stay alive using his air force training skills and was eventually discovered by a flying instructor who was flying over during a lesson.

The accident left him with multiple injuries including a broken collar bone, leg and arm and his royal airforce career was abruptly cut short. Ernest was devastated and decided to make a new life for himself and took various jobs in advertising, printing and publishing before finally settling into a job proof testing telephone wires and cables. He did not meet his wife Hillary until later in life and although they did not have any children together, they have four children between them both who they love dearly.

Although Ernest found his new one bedroomed home easier to maintain, he felt that his health was deteriorating. Ernest came to a decision that he needed help and a Social Worker got into touch with Novus care. We visited Ernest to assess his needs and he required just a little guidance and support to help him through his day-to-day tasks. Ernest now receives care twice a day, seven days a week. Ernest loves his Carers at Novus care and speaks very highly of them all and doesn’t know what he would do without them. He loves to talk to them about History which he is incredibly passionate about.

Olive’s Story…

Olive has been a long-term client of Novus Care for many years. Olive lost her husband over 4 years ago and tragically lost her son last year due to cancer. Her daughter doesn’t live locally but comes down to visit as much as she can – so the care we provide is essential to Olive’s mental health and wellbeing. Unfortunately, Olive has been housebound for quite some time and we noticed this was affecting her mental health. Her Senior Carer, Vicky visits Olive regularly and  pushed to arrange an outing for Olive, something Vicky knows Olive has been looking forward to for some time.

Olive has someone to sit with her during the day on a Friday. So one Friday Vicky decided instead of sitting with her at home – and with her family’s permission – she took Olive to Southend on Sea.

Vicky couldn’t tell you who was more excited for this outing, herself or Olive, as she knows how much the day out meant to her. In Southend, they both went for a fish and chip lunch on the seafront. Olive thoroughly enjoyed her fish and chips and enjoyed Vicky’s company and getting out. She had a strawberry sundae sweet for dessert and she chatted about the old days with Vicky. Olive enjoyed looking at the sights in the car on her way to Southend – she people watched and engaged with babies along the way. Olive literally did not stop smiling all day.

After her visit to Southend, Olive explained much how the day out to Southend meant to her. She said it brought back fond memories of when she was younger and memories of her children when they were small. Her husband John always used to say ‘Do you fancy going to Southend for a fish and chip supper’ Even if he asked her the night before, she would not be able to sleep with excitement and when Vicky told her she had arranged for a day trip to Southend and was going next week Olive’s response was ‘Can we go now?’ Every time she saw Vicky she would ask how long till she got to go to Southend like the old days.
Olive’s daughter Janice shared with us how happy she was that Olive enjoyed herself and how much she enjoys her time with her carer, Vicky. Due to the outing, we have noticed a considerable change in Olive, her appetite has improved and she seems in better spirits.

Vicky is already planning her next outing with Olive and is excited and honoured to be the one who has such a great relationship with Olive and her family that she can put a smile on her face.

Afterwards Olive was extremely thankful and her daughter Janice has called the office to express their gratitude and for going that little bit above and beyond for Olive.

Janet’s Story… A memorable getaway

One of our clients Janet is in her 50s and living with a brain tumour. Although Janet requires around the clock care and support, she still loves to go on holiday. So Janet and her live in carer Unity, embarked on a holiday to the Isle of Wight, a trip filled with love, adventure, and the kind of joy that only comes from making cherished memories together. As Janet is living with a brain tumour, this escape wasn’t just a holiday – it was a vital opportunity for her to reconnect with nature and live life independently with Unity her live in carer.

One of the highlights of their trip was visiting a rescue donkey sanctuary. Spending time with the donkeys provided a sense of peace and served as a poignant reminder of the beauty of second chances—for animals and humans alike.

Next on their itinerary was a visit to a butterfly sanctuary. The sanctuary was magical, offering them a moment to pause, reflect, and soak in the wonder of nature’s artistry.

No trip to the Isle of Wight would be complete without a visit to the beach, and Unity and Janet made the most of the island’s stunning coastline. The sea air and the soothing sound of the waves brought a sense of rejuvenation. Whether they were walking along the sandy shores, collecting seashells, or simply sitting together to watch the horizon.

Their adventure didn’t stop there. From exploring local spots to enjoying the simple pleasure of great food and laughter, Unity and Janet truly embraced their break away. This trip gave them more than just a change of scenery; it offered a chance to deepen their relationship and celebrate the bond they share.

A Transformative Experience

For Janet, the trip was a much-needed break from the challenges of her condition. It provided an environment to focus on joy and healing, surrounded by nature and the support of Unity. For Unity, this was an opportunity to show unwavering care and create lasting memories with Janet, further strengthening their bond.

Their time on the Isle of Wight was a testament to the power of connection, the healing power of nature, and the importance of creating moments of joy, no matter the circumstances. Here’s to more adventures for Unity and Janet, and to the enduring power of their friendship.

Learn more about carer assisted holidays.

Doreen’s Story

At Novus Care, care isn’t just about supporting someone with day to day practicalities; it can be something as simple as popping in to have a chat over a cup of tea or taking someone out for a walk to go or to visit their best friend. This is exactly what our care team in Canvey Island, Essex did for their client Doreen who is living with Dementia.

Doreen is 85 years young and has been receiving care at home for over 3 years from Novus Care. We have been supporting Doreen and her husband Peter to ensure she continues to enjoy an independent, dignified life at home. Doreen has 4 visits per day from her carers and loves going out and about.

One afternoon, along with her husband Peter, her carers took her for an afternoon tea to their local Morrisons café. However just as they entered the café the fire alarm went off – luckily this was a false alarm and they all got to enjoy a lovely afternoon eating a wonderful selection of sandwiches, fruit scones, clotted cream, jam and cakes.

This is an example of how our home care services let you continue to live the life you want. A carer can make all the difference to someone’s life from someone just popping in once a day to ensure all is well to 24/7 live in care. We can support with helping you take your medication, housework or personal care through to cooking your favourite meals. Our fully regulated care service lets you continue living the life you want, on your terms.

To find out more about our care services and how we can help support you or a loved one at home, call our friendly care team on: 0800 138 4030

Barbara’s Story

Barbara, one of our cherished clients, lives in a retirement flat with the support of her live-in carer, Erna. Despite needing assistance with daily tasks, Barbara remains fiercely independent, and maintaining this independence is a key focus of her care.

In March 2021, Barbara experienced a fall that led to a hip replacement. Since then, Erna has been there every step of the way, supervising all transfers to ensure Barbara’s mobility is monitored and to prevent any future falls.

Barbara takes great pride in her appearance, always making sure to do her hair and makeup, select a nice outfit, and meet her friends for their weekly coffee mornings held in the building she resides in. These gatherings are a highlight of her week, where she enjoys socialising and staying connected with her community.

Recently, Barbara reached an incredible milestone—her 100th birthday! To celebrate this special occasion, Erna, her live in carer planned a surprise get-together, inviting some of Barbara’s friends to join in the celebrations. Together, they enjoyed tea, cake, and shared memories, making the day truly unforgettable for Barbara.

Our Care Coordinator, Joanne, also attended the celebration, capturing some wonderful moments that we are delighted to share.

Barbara’s story is a testament to the power of compassionate care in preserving independence and quality of life, even at 100 years old. Here’s to many more happy moments for Barbara and all those she touches with her vibrant spirit!

Eily’s Story

On the 22nd April, Novus Care was proud to celebrate with our longest client their 100th birthday. Eily, has been a client of Novus Care since 2014 and she really is part of the Novus Care family and last weekend we were honoured to be invited to celebrate her momentous occasion with a special birthday celebration at her home.

A northern girl at heart, during the war Eily was a Wireless Operator in the RAF and she was so proud to receive a certificate of congratulations from the RAF on her 100th birthday (pictured). After the war she met her beloved husband Paul and started their married life in Sheffield and had their son Jeremy. After moving many times due to their careers they set up home in Abbotts Langley, Hertfordshire where Eily still lives. Eily, is an extremely independent lady who still loves completing the Times crossword and to this day still does her own cooking and even shops online! However 9 years ago, Paul started to need more assistance on a daily basis – which is when Eily reached out to Novus Care. We provided visiting care to Paul until he passed away in 2021 and our carers now continue to support Eily at home on a regular basis so she can keep living independently at home.

Her regular carers Becky and Jill, presented Eily with a beautiful bouquet of flowers. It was also a special moment for Rebecca Burrows our Compliance Manager too as they both came to Novus Care within 2 months of each other.

Rebecca said: “It was wonderful to listen to Eily’s achievements from her family and friends and help her celebrate such a momentous birthday”.

“At Novus Care, we work hard to support all our clients to lead fulfilling independent lives, and celebrating special occasions and birthdays plays a huge part in this. We love any excuse to celebrate the amazing people we care and support for at home and Eily’s birthday was no exception”

“We were honoured to raise a glass to her incredible life so far and are privileged to have her as part of our Novus Care family!”

Louise’s Journey Back to Swimming

At Novus Care, we always strive to go the extra mile for our clients, ensuring they can lead fulfilling, enriched lives independently at home. One recent success story is that of Louise, one of our wonderful clients. Louise is living with Cerebal Palsy and was eager to return to an activity that brings her immense joy and relief – swimming.

Louise has Cerebral Palsy and finds swimming to be a crucial part of her routine. The water helps relax her muscles and provides therapeutic benefits that are hard to achieve elsewhere. Unfortunately, due to a combination of factors, including the COVID-19 lockdown and other restrictions, Louise hadn’t been able to go swimming for several years. Her regular carers were unable to assist with swimming, which meant she had to put this cherished activity on hold.

Understanding how important swimming is for Louise, we reached out to all of our carers to see if anyone could help her get back into the pool. Thankfully, Tina, one of our dedicated carers, was more than happy to take up the opportunity. With great enthusiasm and care, Tina accompanied Louise to her first swim session, which was a huge success.

Louise is thrilled to be swimming again, and it’s now become a regular part of her routine. The bond between her and Tina has grown, and knowing that she can enjoy this activity with the support of a trusted carer has made Louise even more content with the care and support she receives from us.

It’s moments like these that remind us how personalised care can have a lasting, positive impact. For Louise, swimming isn’t just exercise—it’s a form of therapy and a joyful break from the challenges she faces every day. We’re proud to support her on this journey and look forward to seeing her thrive even more.

At the heart of everything we do is the goal of helping our clients live their best lives, and stories like Louise’s remind us why this mission is so important.

Looking for Cerebal Palsy care at home?

At Novus Care, our cerebal palsy care at home services lets you live the life you want at home.

Live life independently like Louise. To find out more about our care at home services please call our friendly team today on: 0800 138 4030 or email: [email protected]

Stewart’s Story

At Novus Care, we provide care at home so our clients can continue to live an independent life. After all, we believe life is better at home. Stewart is one of our lovely clients who is cared for by our Canvey Island team. He turned to Novus Care for regular support as he is living with Autism and struggles to meet new people.

Kerry is one of Stewart’s regular carers and he really looks forward to her visits. As it was Halloween, Kerry decided to arrange a day out in Southend on Sea with Stewart to visit the Halloween Hall. They had a lovely day walking through the Halloween hall, looking at all the spooky decorations and then had a lovely lunch. Stewart and Kerry also walked around the garden centre and they both had a wonderful time and made some lasting memories.

Kerry has positively impacted Stewart’s well-being by providing much needed companionship and support. Receiving care at home has also allowed Stewart to live independently and be surrounded by his own home comforts.

Care in the home let’s you continue to live the life you want. You won’t be restricted to set mealtimes or visiting hours; you’ll have complete control over your life and the care you receive. We are here to support you at home to make your life a little easier, no matter what health care condition you are living with.

We can provide home care visits from just a 30 minute call to ensure all is well to 24/7 live in care. There are also many activities our Carers can help and support you with including gardening, visiting garden centres, shopping, going to your community centre or just going out for coffee.

To find out more about our homecare services and how we can help support you or a loved one at home, call our friendly care team on: 0800 138 4030

Janet’s Story

Meet Janet, who is in her 50s and living with a brain tumour. Janet requires around the clock care and support, which is expertly provided by Tolulope, one of our highly experienced live in carers. Janet was having her kitchen renovated recently so her family arranged for her and Tolulope to take a trip to the Isle of Wight for a few days whilst Janet’s kitchen was being done.

However not only did Tolulope ensure Janet had everything she needed to take on holiday, she also ensured that the kitchen was prepared for renovation before accompanying Janet on a day-long journey via train and ferry to the Isle of Wight.

Throughout their time in the Isle of Wight, they did some sightseeing and Tolulope engaged Janet in various activities such as bowling and swimming, and they savoured delicious meals like fish and chips on the beach.

Upon their return, Tolulope assisted Janet in settling back into their home, organising everything in the newly renovated kitchen and ensuring that Janet’s home was back in order after the completion of the works.

This is an example of how our live in carers at Novus Care go the extra mile to make a real difference to someone’s life. We also ensure our live in carers are valued and as a thank you for going the extra mile, we presented Tolulope with a beautiful bouquet of flowers.

Carer Assisted Holidays

At Novus Care, if you or your loved would like to take a break in the UK or overseas, one of our handpicked carers/personal assistants can provide a care assisted holiday service that’s fully tailored to your own personal care needs and requirements.

To find out more about our home care services and how we can help support you or a loved one at home or on holiday, please call our friendly care team on: 0800 138 4030 or contact us.

Luis’ Story

One of our service users, Luis, has just had a visit from a couple of naughty Canvey Elves, Louise & Maria, who certainly helped get him into the festive mood ready for Christmas; his spirits were further raised when his beloved Manchester United beat Arsenal by 3 goals to 2 in a Premier League match at Old Trafford, Manchester.

An over-the-moon Luis told us “Carers become an integral part of our lives and they allow us to be more independent and less reliant on our families, when they think out-of-the-box and do themes as they have done in the photo you see before you, it really takes this to the next level! It shows that they are people just like we are and they really care about making a difference”.

Maria and Louise absolutely love their job and always look forward to visiting Luis saying “We wanted to take part in elf day and loved coming in to seeing Luis’s face when he saw us dressed up as elves; he loved it and it cheered him up this morning. We always have good banter with Luis”.

“Novus Care truly values the great job that is done by its carers recognising that they make a real difference to the lives of people such as Luis” comments Operations Manager, Louise Barrow “Louise and Maria are just two of the fantastic carer-heroes who will always go that extra mile to ensure they deliver the very best care to our service users putting a smile on so many people’s faces along the way. It makes me so proud. Happy Christmas Luis”.

David’s Story

David has been a Novus Care client since April 2023 and is living with Spina Bifida and Hydrocephalus, resulting in some learning difficulties. However, with the dedicated around the clock care and support of his live in carer Faith by his side, David’s life has undergone significant positive changes.

Faith has become an integral part of David’s social life, enhancing it in numerous ways other than being his carer. They share a common love for the local football team, attending matches together regularly. Additionally, Faith accompanies David to church every week, contributing to his spiritual well-being.

The bond between David and Faith extends beyond leisure activities. They engage in quality time together, cooking meals and enjoying friendly games of scrabble. Faith’s commitment goes further as she assists David in navigating the digital world. Given David’s partial deafness, Faith has been instrumental in helping him learn new computer skills and check emails.

Faith’s dedication shines through in her efforts to facilitate David’s online communication with friends. Recognising her exceptional commitment, Faith was nominated as the Carer of the Month by both David’s mother and his social worker.

Faith’s unwavering care and support has not only improved David’s social life but has also empowered him to overcome challenges in communication and technology. Her dedication and compassionate care earned her the well-deserved Carer of the Month award for January.

Shaun’s Story

At 26 years old, Shaun, who is from Surrey faces the unique daily challenges of living with a learning disability and a rare genetic disorder. Everyday tasks and activities that many of us take for granted can present significant hurdles for him. But amidst these challenges, Shaun has found a new support system: his visiting carers.

Lydia, our Field Care Supervisor at Novus Care, has been working alongside Shaun, his friends, and family to compile something truly special: his “About Me” book. This book is a communication tool and conversation starter that helps Shaun bridge the gap between himself and his carers.

One of the biggest frustrations for Shaun has been the misunderstanding he faces from others. But with his “About Me” book in hand, Shaun feels more empowered and in control of his daily life. This laminated masterpiece spans 19 pages, filled with vibrant photos and detailed information about his hobbies, favourite people, family, likes, dislikes, and even his future care wishes.

According to Lydia, working on Shaun’s book has been an absolute joy. “It’s been great fun working with Shaun and getting to know him even better,” she says. “His character really shines through in his book, and I’m very pleased and proud to have supported Shaun in writing it.”

Shaun is relishing the opportunity to get to know his carers. And what’s even more heart warming? Most of them already have nicknames! It’s these little touches of familiarity and connection that make all the difference in Shaun’s world.

Shaun’s story is a testament to the power of personalised home care. With the help of visiting carers like Lydia and his “About Me” book, Shaun is not just navigating his challenges – he’s thriving, one page at a time.

Life Story Book

We all have a story and a life story book is a wonderful way for a person to capture their memories, why not download your free template here.

Les’s Journey: From Stroke to Strength

Before October 2020, Les was the epitome of health. A dedicated runner, he regularly participated in half marathons, taking pride in his fitness and rarely needing medical attention. Life was active and fulfilling—until one fateful day when everything changed.

In October 2020, Les was at home with his wife and daughter when disaster struck. After hearing a strange noise from the bathroom, they noticed that Les had been in there for a while. When they checked on him, he couldn’t respond properly, unable to form sentences. Alarmed, they called for an ambulance. Les was rushed to the hospital, where doctors confirmed he’d suffered a minor stroke.

While undergoing a brain scan, Les suffered a second, more severe stroke. A blood clot in his brain had haemorrhaged, leaving him critically ill. This was a shock for his family, who had always known him as a healthy and fit man.

Les’s condition deteriorated rapidly. He was placed on life support and spent weeks in the High Dependency Unit (HTU). He couldn’t speak, swallow, breathe, or even open his eyes. His family was told that he might survive, but he would likely never regain his previous quality of life. Walking, talking, and simple tasks were deemed almost impossible.

Les’s family refused to give up hope. His wife, remained optimistic, believing that with small, consistent goals they could improve his situation. They knew it would be a long road, but they were determined to give it everything they had.

The role of carers in his recovery

A crucial part of Les’s recovery journey was the support he received from professional carers. When Les was finally discharged from the hospital, he needed around-the-clock care. After searching on the Internet for specialist after stroke care at home they found Novus Care.

At first, he had two carers visiting four times a day to assist with everything—from transferring him using a hoist, to helping him eat, drink, and manage personal hygiene. The carers played a vital role in ensuring that Les was comfortable and safe, and they worked closely with his family to maintain his physical and emotional well-being.

The carers’ expertise was invaluable during the early stages of his recovery, as they provided specialised care that his family wasn’t equipped to handle alone. They helped him navigate the challenges of daily life while creating a routine that Les could adapt to as he gradually regained his strength. Their presence not only offered practical assistance but also allowed Les’s family to focus on being emotionally supportive, knowing he was in good hands.

Gaining Independence

Les’s background as a digital engineer, known for problem-solving, also came into play during his rehabilitation. One day in rehab, Les found himself stuck in his wheelchair, unable to reach the bell provided to call the nurses. Rather than panic, he used an iPad to video call his family, who immediately alerted the staff. His ability to think on his feet, even in such difficult circumstances, became a hallmark of his recovery journey.

Slowly, Les began to recover some of his abilities. The constant support from his carers, combined with his family, helped him regain strength and mobility. At first, the carers had to assist him with almost everything, but over time, Les gained the ability to sit in a chair and perform small movements. His carers gradually reduced their visits as he became more independent, though their support remained essential during this transitional period.

Les and his family relocated to a more accessible home, making sure their new house could accommodate his evolving needs. Les began neurophysiology sessions, which became a turning point in his rehabilitation. The doctors initially believed that his left leg was beyond repair, with the nerves destroyed. But through persistence and innovation, Les found ways to engage his muscle memory to aid his recovery. His wife, always thinking creatively, suggested Les “push down on the clutch,” referencing his muscle memory from driving. This technique helped him complete exercises that seemed impossible at first.

Working towards a goal

A major source of motivation for Les was his goal of walking his daughter down the aisle at her wedding. The wedding, was postponed to give Les more time to work toward this goal.

However, with the help of his carers and the use of a gutter frame, a walking aid, Les began practicing at home. Each step was a small victory, and by the wedding day, he achieved his dream: walking his daughter down the aisle. It was a moment of pride not only for Les but for everyone involved in his recovery, especially his family and carers, who had supported him every step of the way.

Setbacks and Strength

Les’s journey was not without its setbacks. He faced multiple bouts of sepsis after his strokes, which meant he had to slow down and restart his progress each time. However, through these difficult moments, his carers and family provided ongoing support and encouragement. Their “can-do” attitude and positivity were instrumental in helping Les maintain his focus on recovery, even when the road ahead seemed daunting.

The professional care Les received made it possible for him to achieve milestones like sitting on a toilet instead of using a commode or being able to get into a car again. His carers worked closely with his rehabilitation team, ensuring that every aspect of his care was aligned with his goals and progress.

The power of support networks for Stroke Care

Les and his wife believe that their strong support network—including their family, friends, and carers—was key to his recovery. The carers not only provided physical support but also gave the family peace of mind, knowing that Les was in the hands of trained professionals. This allowed his wife and family to focus on encouraging him emotionally and staying optimistic about his progress.

Moving Forward

Today, Les continues to make strides in his recovery. He uses a quadruped stick to walk and can independently move from his chair to the front door. Though his journey is ongoing, his progress has been remarkable. He stays mentally sharp by watching game shows with his wife, often beating her to the answers. They even pause the show to give him extra time to think, helping him regain his cognitive abilities.

Les’s journey from a fit marathon runner to a stroke survivor is a testament to human resilience. His story demonstrates how crucial the role of carers, family support, and access to resources can be in a recovery process. With determination and a strong support network, even the most daunting challenges can be met and overcome.

Looking for at home stroke care?

At Novus Care, our at home stroke care services lets you live the life you want at home.

Live life independently like Les. To find out how we can help care and support you or a loved one on a short or long term basis – call our friendly team today on: 0800 138 4030 or email: [email protected]

Salif’s Story

Meet Salif, an independent young man who became a Tetraplegic after a traffic accident in 2015. After spending time at the Royal Buckinghamshire Hospital undergoing rehabilitation to regain independence in daily tasks, he wanted to returned home to live independently and decided a full-time ‘live in carer’ was the solution. He reached out to Novus Care who provided spinal care in the home.

After considering a number of profiles he chose Ray, an experienced live in support worker with spinal care experience who also shared Salif’s interests. Ray now plays a crucial role in helping him make good choices and maintain his independence. Salif, who had previously lost much of his independence while in a nursing home, now benefits enormously from Ray’s continuous around the clock support. Despite his spinal injury, Salif is able to transfer using his upper body weight independently, under Ray’s watchful eye!

Spinal Home care offers numerous advantages for individuals living with spinal injuries, including personalised, one-on-one support tailored to their specific needs and preferences. This approach not only helps in managing daily activities but also ensures a comfortable and familiar environment, significantly enhancing the quality of life.

Ray’s assistance extends beyond daily care; he also helps plan outings and activities that enrich Salif’s life. Together, they have built a strong friendship, recently exploring Aldershot, the home of the British Army, and participating in various activities. These experiences highlight the positive impact of personalised home care in fostering independence and social engagement for those living with spinal injuries.

Live-in care provides a comprehensive approach that addresses the physical, emotional, psychological, and social needs of individuals with spinal injuries, promoting a better quality of life. Looking ahead, Ray is excited to support Salif in more trips across the UK and abroad, as this is something he is keen to pursue.

Looking for Spinal care at home?

At Novus Care, our spinal care services let you live the life you want and a support worker can make all the difference to someone’s life.

Live life independently like Salif. Discover how we can help care and support you or a loved one today, call our spinal care team on: 0800 138 4030 or email: [email protected]

Marilyn’s Story

Last month, a significant milestone was reached for Marilyn and her husband, Peter. After months of being confined to bed due to her illness, Marilyn had an important assessment with her carers to determine if she could safely transition into her new wheelchair. This moment had been eagerly anticipated, as it marked a crucial step toward regaining a sense of normalcy in their lives.

Earlier, an occupational therapist had visited Marilyn and deemed it safe for her to use the wheelchair. However, this recent assessment was to confirm her ability to do so under the care and support of her dedicated carers, Sam and Supranee. Together with Peter, they carefully tested the process, ensuring that everything was in place for Marilyn’s comfort and safety.

The outcome was positive—Marilyn can now safely be lifted into her wheelchair for short periods. This achievement has opened up new possibilities for Marilyn, allowing her to experience the outdoors once again. Peter was now able to wheel Marilyn into their garden and back into the house, a task that had previously seemed out of reach.

The joy and relief on Marilyn and Peter’s faces were unquestionable. After being housebound for so long, this moment was both emotional and uplifting for the couple. It’s not just about being able to move around the house; it’s a step towards reconnecting with the community and reclaiming a part of their life that had been put on hold.

This achievement, though small in the grand scheme of things, is a giant leap for Marilyn and Peter. With the continued support of their carers, they are now one step closer to resuming the activities they once enjoyed together. This day will be remembered not just for the progress made but for the hope and happiness it brought to Marilyn and Peter’s lives.

Looking for extra support at home?

Our homecare service lets you continue living independently at home, like Marilyn on your terms. With over 14 years of expertise in delivering home-based care, our tailored, person-centred care plans have been assisting individuals across England living with a variety of health care needs including complex care.

To find out more about our services please call all our friendly care team on 0800 138 4030 or email: [email protected]

Rosemary’s Skydiving Challenge

Rosemary who’s in her 70’s and her son-in-law from Cranleigh, Surrey took on this exhilarating challenge in memory of her beloved husband Peter who received home care from Novus Care after being diagnosed with cancer. Peter was a wonderful man, always so very friendly and a delight to see and our carers loved going to see him. Peter had a wonderful family surrounding him, especially his wife, Rosemary.

Peter sadly passed away last year, however we kept in contact with Rosemary on a regular basis. Rosemary often comes in to give us updates on how life is; however, we were not expecting the most recent update!

Rosemary wanted to do something spectacular to raise money for Macmillan in Peters memory, and what is more spectacular than jumping out of a plane?!

It takes a lot of courage to jump from a plane. Rosemary had a trip away to Devon, where herself and her son-in-law went sky diving. So far, Rosemary has raised an outstanding £2,090! We are so proud of how far Rosemary has come and thoroughly enjoy her visits and updates.

Charlotte Swateridge, Registered Branch Manager commented:
“The whole team at Novus Care really appreciate knowing that we have made a difference to not only Peter, but to his family at such a difficult time. We feel by offering continued support to Rosemary, it has really enabled her to move forward live life to the full”

Mo’s Story

Mo is 88 years young and lives in Hullbridge, Essex and we have been providing visiting care to him in his own home for over 2 years. As with a lot of families across the UK, his family live far away and are unable to visit him regularly. It has been a difficult few months for Mo as his health is declining, which he is struggling to come to terms with.

His family wanted to invite him to one of their concerts as Mo’s daughter and son-in-law play in an orchestra band called “Five Star Swing”. Although they wanted Mo to come they thought it would be nice for Audrey, his main carer to attend with him. So both our Registered Manager Louise and Deputy Manager Kirsty attended along with Audrey who is Mo’s main carer. Mo has been finding it difficult to come to terms with his Dementia and reduced mobility; he rarely goes out with his friend Ray now and can become quite frustrated with himself.

Upon seeing his family perform on stage, he was visibly excited and enjoying himself singing and dancing along. Mo was so proud and loved watching his daughter and son-in-law perform. At Novus Care, we understand for those living with Dementia – music can help people improve their wellbeing, reduce agitation and can act as a prompt for reminiscing. His family said ‘It was like all his Dementia went away at that moment’.

We cannot wait to see Mo singing and dancing at the next concert!

Michael’s Story

At 77 years old, Michael’s life has been shaped by the challenges of Alzheimer’s, a condition that affects his memory and ability to carry out everyday tasks. With the exception of regular visits from his carers who provide care and support, Michael spends most of his days alone as his beloved wife, Eileen is now living in a care home. Despite these difficult circumstances Michael has found a surprising source of comfort and joy: art.

Last year, Michael’s step-daughter gave him a one-off paint-by-number canvas to help keep him occupied. This simple gift sparked a new beginning—a new hobby that would quickly grow into something far more significant.

A new beginning

The paint-by-number’s set started as a way for Michael to pass the time, offering him an enjoyable, calming activity. As he filled in each space with the designated colours, Michael found a sense of peace and focus. But something wonderful began to happen as he worked on these projects—Michael started to explore his creativity in ways he hadn’t before.

Rather than sticking strictly to the prescribed paint colours, Michael began testing his own ideas. He added personal touches, using his own colours and creating unique patterns. This allowed him to transform each painting into something that reflected his personality, emotions, and his unique creative vision.

A growing passion

As Michael’s confidence grew, he started a new venture—free-hand sketching. With his brand-new sketchbook in hand, Michael began to imagine and draw from whatever inspiration came into his mind. Whether it was an idea sparked by something he saw on television, a conversation with his carers, or simply an image that popped into his head, Michael eagerly turned his thoughts into drawings.

He didn’t just sketch anything—he poured passion and emotion into his work. One of his most touching creations was a portrait of Eileen, illustrating the love he still holds for her, even though they are apart. He has also sketched several of his favourite carers, capturing their kindness and the special bond they share.

For Michael, art is more than just a hobby. It’s an outlet for his emotions, a way to express feelings that might otherwise be hard to articulate. Whether it’s through the soft colours of a paint-by-number canvas or the intricate lines of a free-hand drawing, Michael finds joy and fulfilment in the act of creating.

The power of art

His story is a beautiful reminder of the power of art in enhancing the lives of those living with Alzheimer’s and Dementia. Creativity can offer an emotional outlet, build confidence, and foster connections—even when memory fades. Michael’s art has not only become a source of joy for him but also a way to connect with his carers, his step-daughter, and his wife, Eileen.

Through his paintbrush and pencils, Michael continues to find inspiration, purpose, and joy, proving that even in the midst of Alzheimer’s, the spirit of creativity can flourish.

Michael’s journey reminds us that, no matter the obstacles we face, there’s always room to create, express, and connect. Art has the power to bring us back to ourselves, offering comfort, meaning, and inspiration when we need it most. For Michael, the act of creating has become an enduring source of pride, and it’s clear that his artistic journey is just beginning.

Looking for extra help and support at home?

At Novus Care, our home care services lets you live the life you want at home.

Live life independently like Michael. To find out how we can help, please call our friendly team today on: 0800 138 4030 or email: [email protected]

Rodney’s Story

“It has been years since I was able to go to see the trains, but with the help of my carers I was able to go again.”

How our Carers help clients get out and about

At Novus Care, we know that great care goes beyond the home. It’s about enabling our clients to stay connected to the people, places, and experiences that bring them happiness. Whether it’s a visit to a favourite destination or simply enjoying fresh air and conversation, our carers are here to make meaningful moments possible.

A special day on the Watercress train line

One of our clients, Rodney, recently enjoyed a wonderful day out — something he hadn’t been able to do for many years. Thanks to the support of his carer, Jackie, and his field care supervisor, Zuzana, Rodney was able to revisit a cherished place: the Watercress Line.

“It has been many years since I was able to go to see the trains at the Watercress Line, but with the help of my carer Jackie and Zuzana, I was able to go again.”

Zuzana helped Rodney plan and book the trip online, while Jackie joined him on the day to share the experience. They packed a picnic and headed off to Alton station, where the real adventure began.

“The steam train was amazing. We got to travel in one of the carriages and enjoy the sunshine on the platform, watching the trains come and go.”

For Rodney, it wasn’t just a trip — it was a chance to reconnect with a joyful part of his past.

“It made me very happy to go on the train and I really enjoyed the day with Jackie.”

Supporting Rodney Every Day

We have been supporting Rodney since 2019. Every week, we take him out shopping, and we help with meal preparation every day.

Rodney has Autism and an extraordinary memory for places, dates, and events. If you tell him your date of birth, he’ll tell you what day of the week you were born on — and what day your birthday will fall on this year and next. He is truly remarkable!

More Than Just Care

We’re proud to offer more than just assistance with daily tasks. Our team is here to help clients live well — with dignity, companionship, and the freedom to enjoy life outside the home. From planning logistics to providing a supportive presence, we’re with you every step of the way.

If you or a loved one would like help getting out and about, we’re here to make it happen.

Please call our friendly team today on: 0800 138 4030 or email: [email protected]

David’s Story

Helping David’s dream come true

At the heart of our care community are the stories that inspire us every day — and David Homer’s journey is certainly one of them.

David has been living with Spina Bifida since birth and uses a wheelchair to get around. He also experiences some learning difficulties and is partially deaf, but none of these challenges have ever stood in the way of his spirit, determination, or sense of adventure! David shows us every day that having a disability doesn’t mean life has to be limited — it simply means living life differently.

David has had a live in carer from Novus Care since 2022, and it’s been a joy to see him thrive and continue to live life independently. One of the most special parts of his journey has been the strong bond he shares with his live-in carer, Faith. From day one, their connection has been truly heartwarming. Whether they’re cooking, exploring new places, or simply spending time with David’s beloved cat, Boots, they are an inseparable team.

One of David’s lifelong dreams has been to go on a cruise — and this year, that dream finally came true.

With Faith, his live in carer by his side, David set sail on an unforgettable two-week cruise across the Mediterranean. Their adventure took them to stunning destinations, including the charming town of Alghero in Italy and the vibrant city of Barcelona in Spain. Each stop brought new sights, experiences, and memories that David will carry with him forever.

Seeing David’s face light up as he explored new cultures, tasted delicious food, and soaked up the sea breeze was a reminder of why we do what we do. His story is a testament to the power of care, companionship, and believing in possibilities.

Here’s to many more adventures, David — we can’t wait to see where you sail to next!

Looking for extra support at home?

At Novus Care, our complex care services lets you live the life you want in the comfort of your own home.

To find out how to live independently like David, please call our friendly team today on: 0800 138 4030 or email: [email protected]