Reviews of Cranleigh Home Care
A special ‘thank you’ also, to you Gemma and Chloe, for spotting the trouble with Richard’s heel. Your prompt action has prevented a potential problem from developing and the heel is now clear, though the skin remains delicate.”
With the onset of dementia Aunt Vi was not the easiest person with which to offer care. Somehow, all of your staff, through their kindness, were able to form a good relationship with her and were able to get her to comply with their requests. No mean feat and very commendable!!”
Mum is very happy and secure with her long term carers.”
If you know anyone in a similar situation to our father who lives nearby/locally – Cranleigh area who you know might fancy a game of cards or chess/draughts, then please suggest it to them, he’s received a new game board from us for Christmas and would love the companionship and a good competition to keep his brain going 🙂
I wish you and your team the best for the future, it’s such a fantastic job you do.”
Please use this email to confirm that, when we needed help with our spinster aunt of 96 who lived alone in Cranleigh, I found you and whoever else I spoke to on the telephone most professional, caring and responsive.
All my emails were replied to promptly and courteously.
If I were asked to recommend a care firm to any other family I should not hesitate to give them the name and contact details of Novus Care.”
I felt trapped, unable to get back to England but at the same time very worried about her. What made things bearable, was what you did for us. Not only keeping me informed of how things were going on a regular basis but also going to the hospital to check up on my mother and getting the things that she needed.
It was especially wonderful of you to visit her on Christmas Day ; when you took in presents that her friends had left for her at her apartment ; making her feel special and wanted , I cannot thank you enough . It showed to me just how lucky she is to have you looking after her, I felt that was a good sign and you and your team have continued to impress me.”
Your clear and comprehensive communications to us, her family, on her health and situation have been very reassuring and have convinced me that Mum is very well cared for. Your personal dedication to Mum’s well-being has been evidenced on many occasions, such as your securing of additional care time, which makes for very rewarding visits for her.
Also your visits to Mum during her Hospital stay over Christmas and New Year show just how much you care for her in a way that goes beyond professional responsibilities. The way that she is cared for now by Novus Care in comparison to her care with the previous care company has been noted by not only myself and my wife but also commented on by Mum’s neighbours too.
My wife and I would very much like to thank you for all you have done for Mum and for the dedication clearly shown by you and your staff.”
What an amazing transformation! The flat looks clean and tidy. The bedding is clean and bed made, there are no flies or old food, washing is clean, wardrobe and cupboards are tidy and organised, Roy looks cleaner and may I say happier.
I would just like to send my thanks to you all on Roy’s behalf as this has really changed his quality of life and I think the pairing of Steve and Roy seems to working great. Steve seems to be prompting and encouraging Roy which is just what he needs.
So great for us to see this.”