Home care in Norfolk
Are you an unpaid carer looking for respite care in Norfolk? Do you need help around the home from time to time – or 24-hour care for a complex health condition? Here at Novus Care, we’re ready to provide tailored, compassionate support to help you do more of the things you love at home.
Your safety and independence are our priorities. That’s why we offer a flexible range of home care services and a tailored care plan for every client. When you choose us, you get a dedicated carer who understands your needs and works hard to keep you safe, comfortable and happy.
Our carers work across the county and are trained to support clients with a wide range of health conditions. Whether you need specialised dementia care in the Norfolk Broads or occasional home help in Norwich, you can rely on our services and our support.
What will my live-in carer do?
It all depends on your unique needs. Your carer could spend most of their time running errands or helping with chores. Or they might provide 24-hour care to help you manage a health condition. When you contact our team, we’ll put together a unique care plan for you.
Here’s a quick list of the sorts of things our carers can do:
- Help with chores, cooking and running errands
- Assist with personal care (washing, dressing and toileting)
- Administer medication and help with medical devices like catheters
- Provide condition-led care (e.g. for dementia, Down’s syndrome or spinal injuries)
- Provide complex (long-term) care
- Offer companionship – a friendly face and a listening ear
The Novus Care difference: how we compare to other care agencies in Norfolk
There’s one simple reason to choose Novus Care: we care. Our Norfolk office is staffed by dedicated professionals who work hard to provide a high standard of care. This means:
- A rigorous recruitment, selection and training programme for our carers
- Training and refresher courses to keep care standards high
- Around-the-clock support for you and our carers from a care management team
- Regular spot-checks to monitor care quality
- Regular reviews with families so we can tailor our care to your needs
Our home care services in Norfolk
As a specialist care agency in Norfolk, we provide a range of short-term and long-term support for clients across the county.
Types of home care we provide in Norfolk
| 24 hour Care (Live in Care) | Hospital Discharge | ||
| Domiciliary Care | Palliative Care | ||
| Respite Care | Companionship Care | ||
| Couples Care | Young Adult Support | ||
| Overnight Care | Complex Care | ||
| Dementia Care | Elderly Care |
It’s not always obvious which type of care would suit you best. If you’re unsure, don’t hesitate to speak to our team. We’ll create a tailored support plan based on your unique requirements.
Condition-led care in Norfolk
Are you looking for Norfolk live-in care for a specific health condition? We can help. Our carers are trained to support people with a wide range of conditions, including:
Areas we cover:
Our team supports provides specialised home care to clients throughout the county. That includes:
| Burnham Market | Forncett | Mundesley |
| Coltishall | Great Yarmouth | Norwich |
| Cromer | Holt | Stoke Holy Cross |
| Docking | Horning | Thornham |
| Fakenham | Kings Lynn | Wroxham |
How much does Norfolk live-in care cost?
Here’s a quick guide to the costs of complex, respite and live-in care in Norfolk:
| Single Person | Starts from £1090 per week |
| Couple | Starts from £1550 per week |
| Respite Care (minimum of 2 weeks) | Starts from £1220 per week |
| Complex Care | Starts from £1400 per week |
Care services for people leaving hospital
Are you or a loved one getting ready to leave hospital? Our highly trained carers are ready to provide the support you need to feel comfortable and settle in back home. We provide post- hospital home care for Norfolk residents leaving the following facilities:
- Colman Hospital, Norwich
- Cromer and District Hospital
- Dereham Hospital
- Hellesdon Hospital, Norwich
- James Paget University Hospital, Great Yarmouth
- Kelling Hospital, Holt
- Norfolk and Norwich University Hospital
- North Walsham Memorial Hospital
- Norwich Community Hospital
- The Queen Elizabeth Hospital King’s Lynn
- Spire Norwich Hospital
- Swaffham Community Hospital
More support options for Norfolk home care
As one of the leading Norfolk care agencies, we’re on hand to support you with all your day-to-day care needs. However, we know that you might have questions or need support that go beyond what we can offer. Here are some local organisations that may be able to help:
Norfolk County Council (tel: 0344 800 8020): if you have questions about funding home care services, Norfolk County Council can help. Call its social care team to discuss your options and learn if you or your loved one qualifies for funding.
Age UK Norfolk (tel: 01603 787111): Age UK is a national charity that provides a wide range of support to people aged 50 and over. Its Norfolk branch is based in Norwich.
Norfolk Citizens Advice (tel: 0800 144 8848): call Citizens Advice for help with issues relating to finances, benefits, housing, healthcare and much more.
Dementia Support Norfolk and Waveney (tel: 01603 763556): this local helpline is run by Alzheimer’s Society – one of the UK’s largest dementia charities. The service is free and runs on weekdays from 9am to 5pm.
Carers Matter Norfolk (tel: 0800 083 1148): are you an unpaid carer living in Norfolk? This organisation can answer questions about paying for respite care, looking after your health and other care-related topics.
About With Friends (tel: 01263 515230): this Cromer-based charity helps people with learning disabilities learn work skills, access leisure opportunities and live full, independent lives.
The BUILD Charity (tel: 01603 618029): The BUILD Charity provides social, learning and leisure opportunities for adults living with a disability in Norfolk. That includes weekly social clubs for people with disabilities and their carers.
Norfolk live-in care FAQs
Can I ask for a male or female carer?
Your comfort comes first. That’s why we’re happy to provide exclusively male or female carers if preferred.
Will my carer have a driving licence?
Not all of our Norfolk live-in care team can drive. If your carer does drive and you’d like them to use your car, please note that you must arrange for insurance cover at your expense.
What kinds of jobs are carers not allowed to do?
Our carers can help with many care needs, as well as assist with light housework and running errands. However, they’re not permitted to do home improvements, DIY or certain health care tasks (such as giving injections).
Are carers vetted before they start working for Novus Care?
Yes. Our carers go through rigorous checks before they’re allowed to start work, including DBS checks.
How long will a live-in carer stay with me?
You can expect your usual carer to stay with you for around three to six weeks at a time. They’ll then take a break for one or two weeks. We’ll send a replacement carer during these breaks.
Arranging home care in Norfolk – how it works
Let’s have a conversation about how we can help. Whether you’re looking for short-term or long- term care – or want to trial live-in care – please get in touch with our friendly team today on: 0800 138 4030 or email us here : [email protected]
Arrange home care for a loved one
We understand choosing to have care delivered in your own home can be a daunting task and that’s why we are here to guide you through the process, every step of the way.
Care you can trust
We are committed to investing in systems, training and procedures to ensure that we are able to deliver a superior level of service which is timely and reliable.
In addition to first class carers we have a strong home care management team in place which is dedicated to ensuring that all of our clients and their families are happy with the service being provided.
Schedule a free assessment
Get in touch to speak with our care team about your ideal care plan.
