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Your Care Package

Here at Novus Care we take pride in listening to your needs and wants in order to produce a personalised plan that’s specific to you.

Initially a member of our team will come out and visit you in your own home for an informal chat about what you are looking for from your care package. This visit is totally free and comes with no obligations. During this session we can discuss what your needs and wants are and the frequency of your visits. Remember, this is your care package, so it will be designed with your total input.

Care Package Stages

We Look To Upholding The Following Values

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Embrace the diversity of our service users and respect their values.
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Preserve the dignity and uphold the privacy of the people that utilise our services.
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Enable independent living and promote the involvement of people in establishing their own care packages.
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Respect the beliefs and values of people using our services as well as those of their families.
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Provide support for you and your families, ensuring everyone understands and is happy with the care plan.

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Enable independent living and promote the involvement of people in establishing their own care packages.

Whats included in the Care needs assessment visit?

Once the decision has been made to join Novus Care, we take the following steps to meet your needs:

  • One of our Field Supervisors will come out and carry out a complete Care Needs Assessment that will involve confirming details on your Personal Care Plan (the visits you have requested and their frequency).
  • We will then carry out a Health and Safety assessment (to ensure you and our care workers are able to work safely in your home)
  • Issue you with a copy of our terms of business, and answering any questions you may have about the start of your care package.
  • Our Field Supervisor will then leave you with your Service User Folder which will include our Service User Guide, Financial Transaction Form which needs to be completed by the care worker whenever they deal with any aspect of your finances (shopping, pension collection etc.), Accident and Incident report form and, of course, a copy of your Personal Care Plan.

Collaborative Approach

If you have any preferences with regards to language, dietary requirements etc then please let us know and, where possible, we will try and accommodate any specific requests with suitably matched care workers.

Whether your package is funded by Direct Payments, Continuing Care, Independent Living Funds, Social Services, Personal Budget or you are Privately Funded, we will always start out with this care needs assessment.

There may be scenario’s in which you require us to respond quickly in order to begin a care package immediately. In these situations we will adapt our review process in order to carry out an immediate assessment to facilitate a faster response.