Trina Kapur – Director
I started my career in finance over 15 years ago and, after taking a break to have a family, I decided I wanted to do something that provided me with more fulfilment and gave me the opportunity to give something back. After experiencing the loss of a close family member and seeing first hand the difference it can make to quality of life to be able to remain at home I decided to set up Novus Care and I have not looked back since!
I wanted to create an agency that made a real difference to people’s lives and provided an opportunity for people to stay within the comfort of their own homes for as long as they desired.
We are very focused on recruitment and strive to ensure that everyone that works for Novus Care shares the same passion to deliver high quality home care that focuses on the needs of each individual.
We are very lucky to have extremely dedicated teams in each office and it provides me with great personal satisfaction to hear feedback from clients about how much they appreciate our care workers and office staff.
As the registered manager at Novus Care I manage the day to day operational side of the service we provide and ensure that we meet all of our regulatory requirements.
I have over 29 years of care experience, starting my career originally as a care assistant in a Hospice in Ireland and over the years have gained promotion through hard work, training and learning from colleagues and other managers. I have worked in a managerial capacity in both residential and domiciliary care settings.
I achieved my Registered Managers Award in 2004 and my Level 4 in care in 2005. This has enabled me to provide support and guidance to both my care staff and office staff. I am a big believer in good, open and honest communication and believes that we can and should all learn from each other.
I strive to ensure we provide a good quality service, I hold a very high standard and do my best to ensure all my service users are treated in a way that I would want my own family members to be treated – with dignity and respect.
Through training, supervisions, spot checks and appraisals I ensure that all my staff work towards achieving the same high standards that I expect from them.
I enjoy having open communication with my service user’s, their families and all staff to ensure I have a good relationship with them based on mutual trust, honesty and transparency.
Amy Cubria – Registered Manager – Knaphill
I have been working in Social Care for over 5 and a half years, I started as a Care Worker and have since worked my way up to Care Coordinator. I joined Novus Care in November 2012 and due to my passion for care and also my 5 years as a retail manager, my Director saw potential in me and I have worked my way up from care worker to registered manager. I have now completed my level 5 in Leadership and Management for health and social care and am looking forward to my next challenge.
As the registered manager at Novus Care I manage the day to day operational side of the service we provide in Knaphill and the surrounding areas and take responsibility for meeting all of our regulatory requirements with CQC.
As part of my role I manage the office staff, I interview and carry out mandatory training sessions with care workers to ensure that the company standards are maintained. I also liaise with other care managers, social services and NHS trusts to ensure our service users changing requirements are being managed in an appropriate manner .
I hope that through me my staff are inspired to deliver the very best level of service at all times. I am keen to support and mentor each member of staff and to ensure that they understand the importance of the Novus Care ethos.
Gemma Thrumble – Registered Manager – Cranleigh & Godalming
I started my career in care as a care worker and have worked my way up through various positions to branch manager. I have experience of working within both a residential and community care environment. I have a passion for providing excellent care in the community and enabling people to remain comfortable within their own homes.
As the care manager for Cranleigh at Novus Care I am responsible for the day to day operational function of the service within the Cranleigh branch.
I am a qualified manual handling trainer and I am a Dementia Ambassador.
Since joining Novus Care I have been happy to work to support and deliver their values and ethos of delivering high quality, person centred care.
Emma Dymock– Registered Manager – Canvey Island
I started my career in care six years ago as a carer and have worked in many different positions including senior care worker, supervisor and coordinator. I have also managed Community care, as well as residential care. I have completed my Level 5 Leadership and management in health and social care. Before I worked in care I was managing director for three companies.
While working as a registered manager for Novus Care, I manage the day to day running of the business ensuring that the care delivered is to a high standard and that we meet all CQC regulations .
I manage the office team ensuring that my high expectations of home care is cascaded down through the company. I ensure that all staff are supported and well trained to deliver a high standard of care.egistered