FAQ’s

Is Novus Care registered with the appropriate professional bodies?

Yes, as well as being registered with the Care Quality Commission (CQC) we are also member of the United Home Care Association (UKHCA) and Hertfordshire Care Providers Association (HCPA). Our most recent CQC report can be seen by visiting www.cqc.org.uk

Do you employ your home care workers directly?
Yes we employ all our care workers directly and all staff undergo an enhanced CRB check before starting an assignment with Novus Care. 
Is there anything your home care workers are not allowed to do?

Due to health and safety regulations we are not able to undertake the following tasks:

  • Cut toenails
  • Lift clients not able to weight bear unaided
  • Remove / replace urinary catheters
  • Manually break medication pills in half / quarters
  • Carry out skin prick tests for diabetes
  • Any invasive procedures
Will I have the same care worker all the time?

For live in care clients, you will have a main care worker with a secondary care worker to provide cover if your main care worker is on holiday and will do our utmost to ensure you always have the same two people.

For domiciliary care we endeavour to provide a consistent rota of care workers, however this may consist of several care workers depending on the times and frequency of your calls.

What if I don’t get on with a care worker?
We will always try to find the best match for your individual requirement, however if for any reason you do not gel with the care worker allocated to you we will always do our best to find an alternative for you. 
Will your home care workers take me out?
Yes absolutely, we encourage all of our service users to go out as much as they would like and our care workers are happy to accompany and assist you.  Prior to a care worker taking you out we will undertake a risk assessment to ensure that there and no health and safety risks that would pose a threat to you or our care workers.
What are your office hours?
Our office hours are 9am – 5pm Monday to Friday. However there is always someone on call outside of these hours to provide assistance in case of emergency.