Olive has been a long-term client of Novus Care for many years. Olive lost her husband over 4 years ago and tragically lost her son last year due to cancer. Her daughter doesn’t live locally but comes down to visit as much as she can – so the care we provide is essential to Olive’s mental health and wellbeing. Unfortunately, Olive has been housebound for quite some time and we noticed this was affecting her mental health. Her Senior Carer, Vicky visits Olive regularly and pushed to arrange an outing for Olive, something Vicky knows Olive has been looking forward to for some time.
Olive has someone to sit with her during the day on a Friday. So one Friday Vicky decided instead of sitting with her at home – and with her family’s permission – she took Olive to Southend on Sea.
Vicky couldn’t tell you who was more excited for this outing, herself or Olive, as she knows how much the day out meant to her. In Southend, they both went for a fish and chip lunch on the seafront. Olive thoroughly enjoyed her fish and chips and enjoyed Vicky’s company and getting out. She had a strawberry sundae sweet for dessert and she chatted about the old days with Vicky. Olive enjoyed looking at the sights in the car on her way to Southend – she people watched and engaged with babies along the way. Olive literally did not stop smiling all day.
After her visit to Southend, Olive explained much how the day out to Southend meant to her. She said it brought back fond memories of when she was younger and memories of her children when they were small. Her husband John always used to say ‘Do you fancy going to Southend for a fish and chip supper’ Even if he asked her the night before, she would not be able to sleep with excitement and when Vicky told her she had arranged for a day trip to Southend and was going next week Olive’s response was ‘Can we go now?’ Every time she saw Vicky she would ask how long till she got to go to Southend like the old days.
Olive’s daughter Janice shared with us how happy she was that Olive enjoyed herself and how much she enjoys her time with her carer, Vicky. Due to the outing, we have noticed a considerable change in Olive, her appetite has improved and she seems in better spirits.
Vicky is already planning her next outing with Olive and is excited and honoured to be the one who has such a great relationship with Olive and her family that she can put a smile on her face.
Afterwards Olive was extremely thankful and her daughter Janice has called the office to express their gratitude and for going that little bit above and beyond for Olive.
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