Your Care Package

When setting up your care package we discuss your requirements and expectations from us in order to ensure that you receive the best possible care services. Our team follow a stringent process which allows them to set up a suitable personalised plan for you.

The first stage is for a member of our team to come out to visit you in your own home for an informal chat about what you are looking for from your care package. This visit is totally free and comes with no obligations. During this session we can discuss what your needs and wants are and the frequency of your visits. Remember, this is your care package, so it will be designed with your total input.

Smiley Old ladyOnce the decision has been made to join Novus Care, one of our Field Supervisors will come out and carry out a complete Care Needs Assessment that will involve confirming details on your Personal Care Plan (the visits you have requested and their frequency), carrying out a Health and Safety assessment (to ensure you and our care workers are able to work safely in your home), issuing you a copy of our terms of business, and answering any questions you may have about the start of your care package. Our Field Supervisor will leave you with your Service User Folder which will include our Service User Guide, Communication Logs for our care workers to complete after every visit to you, Financial Transaction Form which needs to be completed by the care worker whenever they deal with any aspect of your finances (shopping, pension collection etc.), Accident and Incident report form and, of course, a copy of your Personal Care Plan.

If you have any preferences with regards to language, dietary requirements etc then please let us know and, where possible, we will try and accommodate any specific requests with suitably matched care workers.

Whether your package is funded by Direct Payments, Continuing Care, Independent Living Funds, Social Services, Personal Budget or you are Privately Funded, we will always start out with this care needs assessment.
Packages flow chart

There may be scenario’s in which you require us to respond quickly in order to begin a care package immediately. In these situations we will adapt our review process in order to carry out an immediate assessment to facilitate a faster response.