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promoting indepent
preserving dignity
maintaining privacy
embracing diversity
respecting values

What Our Clients Say

“As carers for my wife, I think the Novus Carers are marvellous and most helpful”

D Burgess

“Pleasant experience, with obvious dedication”
J Toley

“Kind & considerate staff looking at the individual and going the extra mile”
J Stevenson

“Very polite caring & helpful”
E Gillett

“The management are very good and have been very helpful. The new care worker Sharon is excellent. I would definitely recommend Novus Care.”
M Chong Kan

“I appreciate the work of Novus Care, especially their employee Paula and her dedication to the work to be done.”
R Wilson

Dear Gemma ,

I would like to take this opportunity to say thank you to you and your team for the excellent care you provide for my mother.
This was proved above and beyond over the recent holiday period. As you know I was in France with a houseful of guests when my mother was taken into hospital .
I felt trapped, unable to get back to England but at the same time very worried about her.
What made things bearable was what you did for us. Not only keeping me informed of how things were going on a regular basis but also going to the hospital to check up on my mother and getting the things that she needed.
It was especially wonderful of you to visit her on Christmas Day – when you took in presents that her friends had left for her at her apartment ; making her feel special and wanted, I cannot thank you enough. It showed to me just how lucky she is to have you looking after her, particularly after the previous care provider let her down so badly and left me so worried. If you remember they had not organised cover from when they stopped providing care .

I was in a panic and Chloe at your office could not have been more helpful to me even though your contract had not even started then.
I felt that was a good sign and you and your team have continued to impress me.

Thank you once again,

Nigel

– Nigel